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HH6 :Connection to the Internet has been terminated.

Faizan786
Aspiring Pro
Posts: 246
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

HH6 :Connection to the Internet has been terminated.

This has caused my ip profile to drop from 42 to 36.

Opera Snapshot_2022-01-12_170730_speedtest.btwholesale.com.pngOpera Snapshot_2022-01-12_170730_speedtest.btwholesale.com.pngHH6 rebooted as follows:-

20:21:16, 01 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

02:36:29, 02 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

02:46:53, 03 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

01:31:11, 04 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

02:36:32, 05 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

03:18:46, 07 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

02:54:07, 12 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

This is current router info:-

01-Apr-2020

1.0

1.115.0

0 Days, 14 Hours 33 Minutes 46 Seconds

5.00 Mbps / 39.10 Mbps

6034 / 39932

8.3 dB / 6.3 dB

38.1 dB

23.2 dB / 38.1 dB

0/38

G_993_2_ANNEX_B

Fast Path

1 GB Uploaded / 4 GB Downloaded

 

 

6 REPLIES 6
Faizan786
Aspiring Pro
Posts: 246
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: HH6 :Connection to the Internet has been terminated.

Opera Snapshot_2022-01-12_180216_www.thinkbroadband.com.png

 

Latest Speed test Wired

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,651
Thanks: 10,237
Fixes: 1,607
Registered: ‎21-04-2017

Re: HH6 :Connection to the Internet has been terminated.

Thanks for your post @Faizan786

I'm sorry to see you're having speed issues. I've tested your line this morning, and I can see your router's getting a downstream speed of around 37mbps, which is a good speed within the expectations for your line of between 32.4mbps to 45.6mbps, and there's no banding showing as that's currently at 55mbps as you're on the 55/10 product. 

When you ran that last speedtest, did you turn off all other devices and have nothing else open in the background? 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Faizan786
Aspiring Pro
Posts: 246
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: HH6 :Connection to the Internet has been terminated.

It came back up to 36mb in speedtest a few minutes later. What can you see regarding the above drops?

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,651
Thanks: 10,237
Fixes: 1,607
Registered: ‎21-04-2017

Re: HH6 :Connection to the Internet has been terminated.

Thanks for getting back to me @Faizan786

I'm glad to see your speed's come back now. I've attached below a copy of our testing:

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 37.2 Mbps
Upstream Speed 5.0 Mbps
Appointment Required N
Fault Target Fix Time  
Fault Report Advised N
Estimated Line Length In Metres 878.7
Upstream Rate Assessment Low
Downstream Rate Assessment Good
Interference Pattern Regular Interference Observed Daily
Service Impact No Impact Observed
Interference Duration Longest Occurrence From13:45to08:45
Interference Location Customer Premise
Interference Observed In Days 0
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream traffic detected
Technology VDSL
DP Type External
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap  
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Profile Name 0.128M-55M Downstream 3dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2021-12-31T07:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 38.8 Mbps 44.7 Mbps 40.6 Mbps
Up Stream Line Rate 4.9 Mbps 6.6 Mbps 5.4 Mbps
Up Time 2.0 Sec 900.0 Sec 891.0 Sec
Retrains 0.0 3.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2022-01-13T07:15:09Z 2022-01-13T07:30:09Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0
From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Faizan786
Aspiring Pro
Posts: 246
Thanks: 49
Fixes: 1
Registered: ‎31-05-2015

Re: HH6 :Connection to the Internet has been terminated.

So what has caused the 7drops within 12days? It has taken 8mb off my profile and speed.

I've been on 42+ for a decade.

Do i wait for router to reboot automatically after 14 days to get ip profile back up. Assuming I dont get further faults.

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,651
Thanks: 10,237
Fixes: 1,607
Registered: ‎21-04-2017

Re: HH6 :Connection to the Internet has been terminated.

I'm afraid that as our tests aren't showing any issues, I can't say what's caused those drops. 

Appreciate you've had higher speeds before, but our suppliers have an expected speed range for every line, because it's not always possible to provide the same speed indefinitely, due to the way the infrastructure works.

The router won't reboot automatically after 14 days, it'll drop the connection in the early hours of a morning if the automated DLM (dynamic line management) software at the cabinet (the green box in the road) makes changes. 

I can't promise your speed will increase further, but if your line remains stable, it may do.

If your connection drops frequently, we can look at arranging an engineer visit to investigate further.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet