HH6 :Connection to the Internet has been terminated.

[#1]

This has caused my ip profile to drop from 42 to 36.

HH6 rebooted as follows:-

20:21:16, 01 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

02:36:29, 02 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

02:46:53, 03 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

01:31:11, 04 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

02:36:32, 05 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

03:18:46, 07 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

02:54:07, 12 Jan.

:Connection to the Internet has been terminated.(Reboot,Reconfiguration,forced termination)

This is current router info:-

Firmware updated:

01-Apr-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 14 Hours 33 Minutes 46 Seconds

Data rate:

5.00 Mbps / 39.10 Mbps

Maximum data rate:

6034 / 39932

Noise margin:

8.3 dB / 6.3 dB

Line attenuation:

38.1 dB

Signal attenuation:

23.2 dB / 38.1 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

1 GB Uploaded / 4 GB Downloaded

[#2]

Latest Speed test Wired

[#3]

Thanks for your post @Faizan786

I'm sorry to see you're having speed issues. I've tested your line this morning, and I can see your router's getting a downstream speed of around 37mbps, which is a good speed within the expectations for your line of between 32.4mbps to 45.6mbps, and there's no banding showing as that's currently at 55mbps as you're on the 55/10 product. 

When you ran that last speedtest, did you turn off all other devices and have nothing else open in the background? 

[#4]

It came back up to 36mb in speedtest a few minutes later. What can you see regarding the above drops?

[#5]

Thanks for getting back to me @Faizan786

I'm glad to see your speed's come back now. I've attached below a copy of our testing:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	37.2 Mbps
Upstream Speed	5.0 Mbps
Appointment Required	N
Fault Target Fix Time
Fault Report Advised	N
Estimated Line Length In Metres	878.7
Upstream Rate Assessment	Low
Downstream Rate Assessment	Good
Interference Pattern	Regular Interference Observed Daily
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From13:45to08:45
Interference Location	Customer Premise
Interference Observed In Days	0
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
DP Type	External
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Profile Name	0.128M-55M Downstream 3dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2021-12-31T07:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	38.8 Mbps	44.7 Mbps	40.6 Mbps
Up Stream Line Rate	4.9 Mbps	6.6 Mbps	5.4 Mbps
Up Time	2.0 Sec	900.0 Sec	891.0 Sec
Retrains	0.0	3.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2022-01-13T07:15:09Z	2022-01-13T07:30:09Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#6]

So what has caused the 7drops within 12days? It has taken 8mb off my profile and speed.

I've been on 42+ for a decade.

Do i wait for router to reboot automatically after 14 days to get ip profile back up. Assuming I dont get further faults.

[#7]

I'm afraid that as our tests aren't showing any issues, I can't say what's caused those drops. 

Appreciate you've had higher speeds before, but our suppliers have an expected speed range for every line, because it's not always possible to provide the same speed indefinitely, due to the way the infrastructure works.

The router won't reboot automatically after 14 days, it'll drop the connection in the early hours of a morning if the automated DLM (dynamic line management) software at the cabinet (the green box in the road) makes changes. 

I can't promise your speed will increase further, but if your line remains stable, it may do.

If your connection drops frequently, we can look at arranging an engineer visit to investigate further.