HH6 :Connection to the Internet has been terminated.
This has caused my ip profile to drop from 42 to 36.
20:21:16, 01 Jan.
Latest Speed test Wired
Thanks for your post @Faizan786
I'm sorry to see you're having speed issues. I've tested your line this morning, and I can see your router's getting a downstream speed of around 37mbps, which is a good speed within the expectations for your line of between 32.4mbps to 45.6mbps, and there's no banding showing as that's currently at 55mbps as you're on the 55/10 product.
When you ran that last speedtest, did you turn off all other devices and have nothing else open in the background?
Thanks for getting back to me @Faizan786
I'm glad to see your speed's come back now. I've attached below a copy of our testing:
| Test Outcome | Pass | |
| Test Outcome Code | GTC_FTTC_SERVICE_0000 | |
| Description | GEA service test completed and no fault found . | |
| Main Fault Location | OK | |
| Sync Status | In Sync | |
| Downstream Speed | 37.2 Mbps | |
| Upstream Speed | 5.0 Mbps | |
| Appointment Required | N | |
| Fault Target Fix Time | ||
| Fault Report Advised | N | |
| Estimated Line Length In Metres | 878.7 | |
| Upstream Rate Assessment | Low | |
| Downstream Rate Assessment | Good | |
| Interference Pattern | Regular Interference Observed Daily | |
| Service Impact | No Impact Observed | |
| Interference Duration Longest Occurrence | From13:45to08:45 | |
| Interference Location | Customer Premise | |
| Interference Observed In Days | 0 | |
| Home Wiring Problem | Not Detected | |
| Downstream Policing Discard Rate | 0.0 | |
| Customer Traffic Level | Upstream and Downstream traffic detected | |
| Technology | VDSL | |
| DP Type | External | |
| Current 15Min Bin Retrains | 0 | |
| Last 15Min Bin Retrains | 0 | |
| NTE Power Status | PowerOn | |
| Voice Line Test Result | Pass | |
| Bridge Tap | ||
| Radio Frequency Ingress | Not Detected | |
| Repetitive Electrical Impulse Noise | Not Detected | |
| Cross Talk | Not Detected | |
| Profile Name | 0.128M-55M Downstream 3dB, Retransmission High - 0.128M-10M Upstream, Error Protection Off | |
| Time Stamp | 2021-12-31T07:45:00 | |
| Parameters | MIN | MAX | AVG |
| Down Stream Line Rate | 38.8 Mbps | 44.7 Mbps | 40.6 Mbps |
| Up Stream Line Rate | 4.9 Mbps | 6.6 Mbps | 5.4 Mbps |
| Up Time | 2.0 Sec | 900.0 Sec | 891.0 Sec |
| Retrains | 0.0 | 3.0 | 0.0 |
| Current and Last 15 Minute Bin Performance | ||
| Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
| Start Time Stamp | 2022-01-13T07:15:09Z | 2022-01-13T07:30:09Z |
| Ingress Code Violation | 0 | 0 |
| Egress Code Violation | 0 | 0 |
| Errored Seconds | 0 | 0 |
| Severely Errored Seconds | 0 | 0 |
| Unavailable Seconds | 0 | 0 |
I'm afraid that as our tests aren't showing any issues, I can't say what's caused those drops.
Appreciate you've had higher speeds before, but our suppliers have an expected speed range for every line, because it's not always possible to provide the same speed indefinitely, due to the way the infrastructure works.
The router won't reboot automatically after 14 days, it'll drop the connection in the early hours of a morning if the automated DLM (dynamic line management) software at the cabinet (the green box in the road) makes changes.
I can't promise your speed will increase further, but if your line remains stable, it may do.
If your connection drops frequently, we can look at arranging an engineer visit to investigate further.