Can only connect with setup@plusdsl.net

[#1]

Hi I am also having this issue at the moment any help is appreciated

[#2]

Hi @Zak1

Send me a PM with your account username and I'd be happy to look into this.

[#3]

Thanks for your private message @Zak1 

Can you factory reset your router by pushing a paperclip into the reset pinhole at the back for 20 seconds?

If you're still unable to connect, I'd then carry out the below steps:

1. Open an internet browser and type http://192.168.1.254 into the address bar
2. Press the 'Enter' or 'Return' key
3. Click on 'Advanced Settings'
4. Enter the admin password, which is on the back of the router
5. Click on 'OK'
6. Click on 'Continue to Advanced Settings'
7. Click on 'Broadband'
8. Click on 'Disconnect' if necessary
9. Enter your broadband username, which is in the format of yourusername@plusdsl.net
10. Enter your broadband password, which is your account password
11. Click on 'Connect'

Failing that, please report the fault to us at http://faults.plus.net as we'd likely need to arrange an engineer to investigate further. Let us know how things go.

[#4]

Thanks - solved!

[#5]

Moderators Note
This topic has been moved from FTTP Trial to Fibre Broadband.

[#6]

Perfect

Let us know if you need any further assistance with anything else.