Slow speed on new Fibre Max service

[#1]

Hi, my new Plusnet Fibre Max service went active today but I am not getting the speed I should be, I'm getting 18.24mb down and 1.07mb up. I should be getting a minimum of 40mb down. When I login to my Plusnet account it says the current line speed is 80mb but according to the BT wholesale line checker the maximum speed for my line is 68.7mb so I suspect something isn't setup quite right at Plusnet's end.
Please can someone from Plusnet look into this for me?
Thanks

[#2]

Hi @janb58

I'm sorry to hear that you're experiencing issues with the speeds. I've taken a look into this and have located a fault on the landline, which I have raised to our suppliers for further investigation. I've logged a support ticket on your account concerning this, which can be accessed here.

[#3]

Thanks for that Alex, hopefully openreach will get it fixed soon, I'll keep checking my account for updates.

[#4]

No worries, should you need any further assistance in the meantime please just get back to us. Enjoy the rest of your weekend!