Request a GEA test for my line please

[#1]

so its not even been what the BT engineer advised of 5 days and plusnet has sent an email saying i am achieving the minimum speeds of 39! and closed the ticket when I had stated on the ticket please do not close it. 

I have screenshot evidence from BT wholesale speed test of me getting 36-38 speeds since the BT engineer visit which is appalling for the fibre extra package. 

[#2]

Thanks a lot for reaching out again @MaximusVR46

The reason why one of our Technical Support Agents has closed down the fault ticket is because they likely ran a GEA test this afternoon and found results similar to mine which I'll post below. Download sync speeds on our end are coming through at 47Mbps today, which is within the estimates provided when you initiated your contract with ourselves.

Download: 44 - 59Mb
Upload: 8 - 13Mb
Minimum Guaranteed Speed: 39.1Mb

You should bare in mind that when you're running speed tests on your devices, it's giving you the throughput speed, and not the sync speed, which we're contractually obliged to provide. Throughput speed can be dependant on a wide range of things such as the number of other devices connected, WIFI interference, WIFI channels and bands etc - this is why we cannot guarantee it.

The best way to see the sync speed for yourself is by going onto your Plusnet Hub One manager - Troubleshooting - Helpdesk - Data Rate, Feel free to pop a screenshot of that page onto this thread (covering the username) and we'll have a look.

KBD

GEA Test Detail
Circuit ID	NA	Service ID

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	47.1 Mbps
Upstream Speed	13.7 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	716.3
Upstream Rate Assessment	Good
Downstream Rate Assessment	Very Good
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2022-01-29T09:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	50.0 Mbps	51.4 Mbps	50.3 Mbps
Up Stream Line Rate	11.2 Mbps	11.6 Mbps	11.3 Mbps
Up Time	860.0 Sec	900.0 Sec	899.4 Sec
Retrains	0.0	1.0	0.0

[#3]

Hi, Would it be possible please for another GEA test. Since my last issues I have managed to get my line quite stable giving BTWS speed tests between 50 and 55 down. For the past week..ish speed tests have dropped and been giving between 40 - 45 down. My modem/router (picture attached) shows its always syncing at 48998. This was syncing higher giving me the higher speed tests but now never connects higher than 48998. Have I been banded or a line profile?

I believe i may be banded at 50mb.

I have tried the plusnet modem / router and several other modems with no luck. 

thanks 

[#4]

Hi there,

I haven't been able to run a GEA test as there's an open service problem in the area which our suppliers are working on, but looking at a different diagnostics tool I can see that your speed is banded to 49mbps. The full profile is "Downstream: 0.128M-49M with Retransmission (Low). Upstream: 0.128M-20M with no error protection"

I've arranged for your line to be reset which should happen within 3 working days however depending on what the service problem actually is and the work undertaken, you may still have issues.

Let me know how it goes next week and I can try running another GEA test for you. 

[#5]

Hi @Gandalf , 

Thanks for the info and I am glad I was correct with my own diagnosis with being banded. Do you know the reason why this banding was applied?

There is a lot of BT engineers / activity in my area this week. 

Will keep you posted. 

Cheers

[#6]

I can't see why the banding was applied as line tests aren't running due to the open service problem, but the banding could very well be an unexpected side effect of the work the engineers are carrying out. 

Cheers