Shocking speeds since switching to Plusnet
Hey @neanderthal76,
I'm sorry to hear that you're experiencing issues with your connection. I've tested your line this evening and whilst we can definitely see something's wrong, we're unable to pinpoint the cause of the issue. Have you had a chance to carry out any troubleshooting steps so far? I'd definitely recommend setting the router up in the test socket in the property to see if this inspires any improvement to the service. For reference, we have a guide on how to do this here.
Hi @neanderthal76, thanks for getting back to us. I can see looking at the speeds observed your side and from checking this side the speeds currently reaching your router look to be corrected and within the lines estimates. The wireless speeds you look to be receiving recently however hint there's improvements that can be made to the wireless settings and in which case I'd recommend running through my guide below on how best to optimise your wireless settings to suit your property and surrounding area.
The thing that looks to have caught both my and my colleague Alex's eye though is that over the last few days we've seen a large number of drops occuring with your connection as seen on the graph below which certainly hints something is out of place somewhere.
Our testing however isn't identifying any underlying issues or causes of the drops we've seen so the next step is to make sure there's nothing internal behind the drops we've been seeing lately. The test socket check we've advised you do isn't so much to help us test from this side or a permanent solution but is to help rule out a few internal factors such as any extension wiring, faceplates or extension sockets which could be behind this fault.
Should the drops look to persist when in this set-up then we can be sure it's non of the above internal factors as the test socket check rules these out so we can progress the fault further.
How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Let us know how it goes and if the connection looks to continue dropping in this set-up.
As mentioned above, my guide on how best to optimise your wireless settings which should help on the wireless front can be seen here:
The guide below will show you how to log into the router and change the wireless channel as it's usually another router in the area on the same or similar channel that will be causing issues for both wireless frequencies. Before picking a channel I'd suggest downloading a free app on the android store called wifi analyzer (blue and white icon) which will scan your area for all the routers and show what channels they are on between 1-13. Although the above app isn't essential it helps you pick where your router would be best in terms of channels and saves a lot of time doing it via trial and error.
1) To connect to your Hub One, you will need to open a browser and go to 192.168.1.254 If you have any issues doing this via Wireless, we recommend trying to do it via Ethernet cable instead.
2) You should come to a page with information about your connection, click 'Advanced Settings' at the top and it will ask you to sign in with a Password. This is located on the back of your router under 'Admin Password'
3) Select the option for 'Wireless' followed by '5 GHz Wireless'. What we want to do to begin with is turn 'Sync with 2.4 GHz Wireless' to 'Off' and update the SSID to be different. The easiest way would be to add '-5G' to the end so it is identified as its own connection. Once this is changed, we will need to keep an eye on it for a day or 2 to see if the issue continues. If it does, the next step would be to change the wireless channel. Keeping in mind the original 2.4Ghz unchanged name network connection would be the best to connect your devices to for a stronger signal.
(When deciding which device goes on what frequency keep in mind that the 5GHz is designed for close range stationary devices and standard 2.4GHz the one which gets the wireless around your property further.)
4) Following the above guide to get to your 'Advanced Settings' page, you will need to change the settings within the 2.4 GHz Wireless tab and the 5 GHz Wireless tab.
5) Under the correct heading, you will need to find 'Channel Selection' on the list and change this from 'Automatic' to any one of the other channels, This can also need doing under '5 GHz Wireless' to cover both signals. Give it 3-4 hours of testing to see if the issue still persists and try to change the channel again if you see little or no improvement.
Let us know how it goes.