Slow Speeds. FTTP. 900. (wired 450Mbps. wifi around 220Mbps)

[#1]

@omgfttc Your latest post makes no sense at all,  ..." Btw this is BT 900 product " What !!! are you a BT customer or a Plusnet customer? You say you called BT again so why are you posting on the Plusnet forum? 

Then you ordered FTTP 900 from Plusnet!! What are you playing at? The whole thread is just inexplicable.🙄

[#2]

I guess I a new plusnet customer.  signed up last night,  Plusnet being a BT business is there a problem?

Im hoping by moving to plusnet even though technically its a BT business,  it will kick start 900 product to wok,

[#3]

But I thoughtnyou said they couldn't complete the order

Last night signed up for plusnet 900,  hoping by moving it might kick it into touch,   paid £41.99 and setup

DD, and get an email today saying they cant complete order hehe,

[#4]

PLUSNET PLC Have teken £41.99 from my bank yesterday,  so they have charged me,

but got email today saying this

Once we've got more details, we'll deal with this and contact you if we need to.

If you've got any questions, please contact us using the Help Assistant:
http://help.plus.net/ or give us a call on 0800 432 0200 or 0345 140 0200.

Kind regards,

Plusnet Customer Support
http://www.plus.net/

Email ref: E0553

[#5]

did get a start date fro 27th !

[#6]

@omgfttc  You signed up last night, so you are not yet connected to a Plusnet service, so why on earth were you posting about poor speeds on what was presumably a BT connection?  It is just absolutely ridiculous. I suggest you wait until you get connected to Plusnet before you post about poor speeds.😫

[#7]

Pardon my ignorance,  I thought BT was Plusnet Parent company  are you saying there is no connection lol

[#8]

BT Retail, to whom you were/are connected, is a separate concern - within the BT PLC empire, as is Plusnet PLC.

[#9]

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@omgfttc wrote:

sorry image missed an image

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Assuming you currently have a BT service/BT hub, then the image you have shared in this post shows a speed test to the WAN interface of your hub, not the ONT.

That's strongly suggestive that the limitation is something to do with your local network (the speedtest shows > 900mbps to your hub).

[#10]

@bobpullen  didnt realise that was the built in speedtest, I would have expected it to have a BT logo plastered across it. I saw the Homeview logo and sort of ignored it.

[#11]

@MisterW  I did the same as you, Homeview didn't mean much to me. I wonder if the OP realises he will get a hefty early termination charge from BT having upgraded to FTTP 900 only a few weeks ago. The Plusnet order could be cancelled of course.🙄

[#12]

@MisterW - It's a remote diagnostics platform. The same one used by the BT helpdesks for in-home diagnostics. Should the customer want to run a similar test, then I think they have to rely on the BT app, rather than a web-based interface.

[#13]

thats the head scratcher   ALL 3 engineers   wired there laptops to the router and got around 400Mbps,

and said its strange 

The only thing  none of them tried was the link there laptop directly to the ONT,

would it be possible for me to connect my macbook directly to the ONT and run a speedtest?

[#14]

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@omgfttc wrote:

would it be possible for me to connect my macbook directly to the ONT and run a speedtest?

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Assuming it has an ethernet port, then yes.

[#15]

Yeah. had to buy a usb to ethernet ,  to test wired,   So have have now,

on mac  OS.  what would one do to run a speed test,  I take it it would just use browser?

thanks