Slow broadband and work VPN keeps dropping out

[#1]

Recently our broadband connection has seemed slower, sky streaming keeps hanging and work vpn keeps disconnecting. How can I get a check on my line to determine the issues. Should be getting faster speeds with full fibre

[#2]

@Rshep20 Can  you please post a screenshot of your router stats?

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Obscure your username.

[#3]

@jab1 

If this is Full Fibre then I would suggest the router stats are not going to reveal anything about the connection, just confirm the WAN connection speed which should be 1000Mbps and the connection up time.

A speedtest might be more helpful

[#4]

@Dan_the_Van Agreed - however, I see many people posting saying they have 'Full Fibre' when they are actually on FTTC.

[#5]

screenshots as requested

[#6]

posted screenshots 

[#7]

Cheers, @Rshep20 - so you are on FTTP - @Dan_the_Van 's suggestion of a speed test - use Speedtest.net - The Global Broadband Speed Test  is valid.

[#8]

@Rshep20 

Can you confirm whether this is using a wired Ethernet or wireless connection? If wireless can you test over Ethernet?

[#9]

Hi,

Performed speedtest with Ethernet.  screenshot attached.  94.78Mbps.  Would expect more than that.

[#10]

What speed package are you on, @Rshep20 ?

[#11]

Assuming it's a 50mb upload is maxing out, 300/50

[#12]

If that assumption is correct - and I'm not doubting it - then the only thing I saw on that last speed test that would have me asking questions is the ping times, although I don't believe that is the full story - I'm on a 100/20 package and occasionally see 'high' pings, but still get the full D/L speed.

@Rshep20 Do you have machine you can connect direct to the ONT?

[#13]

could also be a faulty ethernet cable if it's topping out at 100mbps.

[#14]

Good point, @dvorak . Anyway, I think I'll leave it to those with more knowledge than me - I'm taking a sabbatical (well, nearly) from tomorrow until after the holidays.

[#15]

the 94mbits would be indicative of a faulty cable.

If you have a spare cable can you try that. Also what package you got  @Rshep20