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Slow broadband and work VPN keeps dropping out

Rshep20
Newbie
Posts: 4
Thanks: 1
Registered: ‎26-07-2024

Slow broadband and work VPN keeps dropping out

Recently our broadband connection has seemed slower, sky streaming keeps hanging and work vpn keeps disconnecting. How can I get a check on my line to determine the issues. Should be getting faster speeds with full fibre
7 REPLIES 7
jab1
Legend
Posts: 19,260
Thanks: 6,325
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Registered: ‎24-02-2012

Re: Slow broadband and work VPN keeps dropping out

@Rshep20 Can  you please post a screenshot of your router stats?

For the Hub Two -

Navigate from the Home Screen to Advanced Settings > Technical Log > Information

Obscure your username.

John
Dan_the_Van
Hero
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Registered: ‎25-06-2007

Re: Slow broadband and work VPN keeps dropping out

@jab1 

If this is Full Fibre then I would suggest the router stats are not going to reveal anything about the connection, just confirm the WAN connection speed which should be 1000Mbps and the connection up time.

A speedtest might be more helpful

 

jab1
Legend
Posts: 19,260
Thanks: 6,325
Fixes: 290
Registered: ‎24-02-2012

Re: Slow broadband and work VPN keeps dropping out

@Dan_the_Van Agreed - however, I see many people posting saying they have 'Full Fibre' when they are actually on FTTC.

John
Rshep20
Newbie
Posts: 4
Thanks: 1
Registered: ‎26-07-2024

Re: Slow broadband and work VPN keeps dropping out

1000009170.jpg1000009171.jpg

 

screenshots as requested

Rshep20
Newbie
Posts: 4
Thanks: 1
Registered: ‎26-07-2024

Re: Slow broadband and work VPN keeps dropping out

posted screenshots 

jab1
Legend
Posts: 19,260
Thanks: 6,325
Fixes: 290
Registered: ‎24-02-2012

Re: Slow broadband and work VPN keeps dropping out

Cheers, @Rshep20 - so you are on FTTP - @Dan_the_Van 's suggestion of a speed test - use Speedtest.net - The Global Broadband Speed Test  is valid.

John
Baldrick1
Moderator
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Registered: ‎30-06-2016

Re: Slow broadband and work VPN keeps dropping out

@Rshep20 

Can you confirm whether this is using a wired Ethernet or wireless connection? If wireless can you test over Ethernet?

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