Slow connection 2.4G and 5G on fibre extra

[#1]

Hi 

Can anyone help. I have a BT smart hub connected owing to slow 5G speeds with the Plusnet router. All was working fine until recently when I started having connection issues. I ran a speed test and am getting only around 3-4 Mbps download. I checked my router and the download sync is 4.11 Mbps and the upload 10.00 Mbps. Can any one offer any advice?

Thanks,

John

[#2]

@ProfJohnC 

Have you checked that your Plusnet credentials are still correct? Have you tried a factory reset and setting the Smarthub up again from scratch?

[#3]

Thanks for the reply. I’ll try a factory reset. Do you mean my user name and password for the plusnet credentials?

[#4]

@ProfJohnC 

Yes.

[#5]

Thanks @Baldrick1 I'll check these over the weekend and post how I get on. 

[#6]

Hello @ProfJohnC

Looks like an appointment has been arranged for tomorrow, let us know how it goes.

[#7]

Yes - thanks @adam945 - seems like there may a fault in the line. I'll post on how things go. 

[#8]

Hi @adam945 and @Baldrick1 - that’s things back up. Engineer has reset the router and freed the line from a plum tree that was pulling down on it. Hopefully that’s things sorted. Seems fine now. Thanks for your help!

[#9]

That's great to hear @ProfJohnC. I'd suggest monitoring the connection over the next few days and should you see issues persist then please get back to us.