Slow than expected Line Speed.
Hi
I joined from Sky on the 24th January, I was previously getting 54/18 speeds for a very long time. My Plusnet speeds are 49/17. On speaking to customer services on the 24th I mentioned to them that I'd of course let the DLM do it's magic over the next 10 days, I was then told this don't happen any more, I thought that was a bit strange as I had read it on these very forums.
Anyway I noticed via my Hub Two panel that my speed wasn't going up or being adjusted in anyway, so I contacted Plusnet last week to query this. I was told that strangely my line was blocked at 48mb, the person said he would manually unblock the line, indeed in my online panel on the Plusnet site, my connection speed changed to 78mb from 48mb, so was told to reboot the router etc with them on the phone, alas this made no difference at all to my actual connection rate, it was exactly the same. I was then told that maybe it was best to let the DLM finish it's 10 days before trying again.
The 10 days are up and my line hasn't moved or even tried to move. I'm not sure what's going now, I'm not after miracles, but was expecting more, I know my line etc was okay, because I had BT spend 4 hours with me changing the internal wiring, changing sockets and testing the line all the way back to the cabinet.
I was hoping someone could please look into this for me, I'll add stats below, if you need anything else, please let me know.
Kind Regards
Hi, I've just done a factory reset on the router as you mentioned, made no difference, here are the router stats:
Thanks a lot for getting in touch @Butternut and I'm sorry to hear that you're having issues with your connection speed. I've just had a look through the account and it looks like this matter has been raised with our Technical Support Team, and an engineer visit has been arranged.
Let us know how things go and if you have any further issues at all. 
Thanks a lot for keeping us up to date here @Butternut and I'm sorry to hear that your speeds have not improved following the issues on your line. The previous posts are correct, in that Plusnet don't actually own any of the equipment at the exchange. We are able to influence the connection with equipment there on older accounts, and those with a static IP (L2TP), though your connection is via PTA so this is irrelevant here.
Sky, and some other providers such as TalkTalk are what we call MPF (metallic path facility) providers, so they do in fact use different equipment at the exchange.
Anyway, I've popped your account into my personal workflow and would like to arrange another visit, please respond to the open ticket with your availability, and I'll get it raised.
Give me a nudge on this thread once you have.
Hi Guys
Another little twist in this saga, after a Openreach visit last week, them being very happy with my line and saying I should be syncing faster, along with Plusnet who basically said the same. Seemingly a last resort move was for my "profile" to be changed on Tuesday. Since then, nothing has changed apart from on the Plusnet website, it is now saying that my minimum speed is 36.2 from 43.4! I'm trying to be positive but of course this looks like to me the "goal posts" have been changed, doing me no favours at all, something I'm obviously not happy with.
This today's figures, I'm still actually connected at 49mb and have been since I have asked to reboot the router, in fact the same speed since the day I joined Plusnet (24th Jan) I don't think DLM has ever been active.
Last Week:
Of course by the looks of these adjust figures, I'm doing very well being connected at 49mb, bit of a insult really.
This is my latest check (Today).
Latest Router stats:
I'm just hoping all of this can be sorted at some point.
Pleasure talking to you on the phone today @Butternut
As discussed in our earlier conversation, please disregard the speed estimates on your Member Centre for now, since we changed the way in which speeds are calculated back in November last year, we've found that both estimates and minimum guaranteed speeds are changing on our customer's side, depending on how the line is performing at that given moment. As discussed, we'll always use the initial estimates you were provided with, along with the initial MGS, when investigating faults on the line, which can sometimes lead to a conversation being had about the contract.
In terms of your connection speeds, we did estimate your speeds to be between 48 - 66Mbps, and the line is currently syncing at 49.7 Mbps. I'll attach a graph to this post which also shows that the sync speed has remained constant throughout your time with ourselves.
We've discussed the customer service errors which have taken place on the account, and are now waiting for further engineer notes to be provided tomorrow.
