Speed dropped by 1/3rd for past week.
Hi jab1,
Thanks for quick response. This is what I see for (1) which is consistent with the speed I have been getting for past 2 years given my relative proximity to the street cabinet.
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date | WBC SOGEA Availability Date | ||
|---|---|---|---|---|---|---|---|
| High | Low | High | Low | ||||
VDSL Range A (Clean)  |
80 | 79 | 20 | 19 | 78 | Available | Available |
| VDSL Range B (Impacted) |
80 | 79 | 20 | 19 | 77.5 | Available | Available |
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Range (Mbps) | Availability Date | FTTP Install Process |
|---|---|---|---|---|---|
| FTTP on Demand | 330 | 50 | -- | Available | -- |
| ADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | Availability Date |
|---|---|---|---|---|
| WBC ADSL 2+ | Up to 17 | -- | 10 to 19.5 | Available |
| WBC ADSL2+ Annex M | Up to 17 | Up to 1.5 | 10 to 19.5 | Available |
| ADSL Max | Up to 7.5 | -- | 6.5 to 8 | Available |
| WBC Fixed Rate | 2 | -- | -- | Available |
| Fixed Rate | 2 | -- | -- | Available |
| Other Offerings | Availability Date |
|---|---|
| VDSL Multicast | Available |
| ADSL Multicast | Available |
| Exchange Product Restrictions | Status |
|---|---|
| FTTP Priority Exchange | N |
| WLR Withdrawal | N |
| SOADSL Restriction | Y |
Apologies. I did it adding my address. Now using tel number.
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date | WBC SOGEA Availability Date | Left in Jumper | ||
|---|---|---|---|---|---|---|---|---|
| High | Low | High | Low | |||||
| VDSL Range A (Clean) |
80 | 79 | 20 | 19 | 78 | Available | Available | -- |
| VDSL Range B (Impacted) |
80 | 79 | 20 | 19 | 77.5 | Available | Available | -- |
| Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Range (Mbps) | Availability Date | FTTP Install Process |
|---|---|---|---|---|---|
| FTTP on Demand | 330 | 50 | -- | Available | -- |
| ADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | ADSL Availability Date | Left in Jumper |
|---|---|---|---|---|---|
| WBC ADSL 2+ | Up to 14.5 | -- | 12.5 to 16 | Available | Yes |
| WBC ADSL2+ Annex M | Up to 14.5 | Up to 1.5 | 12.5 to 16 | Available | Yes |
| ADSL Max | Up to 7.5 | -- | 6.5 to 8 | Available | -- |
| WBC Fixed Rate | 2 | -- | -- | Available | Yes |
| Fixed Rate | 2 | -- | -- | Available | -- |
| SOADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | WBC SOADSL Availability Date | Left in Jumper |
|---|---|---|---|---|---|
| WBC SOADSL 2+ | Up to 14.5 | -- | 12.5 to 16 | -- | Yes |
| SOADSL Max | Up to 7.5 | -- | 12.5 to 16 | -- | -- |
| SOADSL Fixed Rate | Up to 2 | -- | 6.5 to 8 | -- | Yes |
| Observed Speeds | VDSL |
|---|---|
| Max Observed Downstream Speed | 48.99 |
| Max Observed Upstream Speed | 17 |
| Observed Date | 2021-11-10 |
| Other Offerings | Availability Date |
|---|---|
| VDSL Multicast | Available |
| ADSL Multicast | Available |
| Premise Environment | Status |
|---|---|
| Bridge Tap | U |
| VRI | N |
| NTE FacePlate | N |
| Last Test Date | 08-11-2021 |
| Exchange Product Restrictions | Status |
|---|---|
| FTTP Priority Exchange | N |
| WLR Withdrawal | N |
| SOADSL Restriction | Y |
It does seem my max observed speed has dropped for some reason.
Hi @TomB1066,
I'm sorry to hear that you're experiencing issues with the speeds. I've had a look into your account today and whilst I haven't been able to locate any specific fault on the line, I can see that the speed profile is currently capped at around 49Mbps. I'm going to raise a request to lift the speed profile back to it's usual settings, though this may take a few days to complete. In the meantime, had you noticed any issues prior to the lower speeds or has this seemingly come out of nowhere on your end of things?
Potentially. There had been some drops over the last 30 days, though these seem to have stabilized more recently. Of course it's possible that this is the reason the line was banded, so it's something I'm going to keep an eye on once the change goes through. If the drops return then I think an engineer would be the next best course of action, but we'll see how things go for now and hope for the best 
No worries @TomB1066 and thanks for confirming that. I've already put through the request to change the banding on your line and that should complete by the end of the week, though I should state that there isn't any official timescale for this particular procedure, so it may take a little bit longer if more requests than usual have been raised this week. What I'll do is, I'll check back on the account from Monday the 29th of November and run some tests to see if the change has taken affect. I'll contact you via a support ticket to let you know my findings and we'll take whatever actions are necessary from there. If you have any queries or issues in the meantime, just leave a message on here and I'll pick this back up for review as soon as I can
Awesome! Can't say fairer than that! Great customer service; thank you
Hey @TomB1066,
Just an update on this one - I've run a line test this afternoon and I'm pleased to report that the banding has been removed, with a current downstream sync speed of 79.9Mbps having been recorded. Is this the case from your end of things, or is the speed still looking a bit slow?
Hi @TheMightyAJ,
Yep all good my end now. Thank you again for fixing this for me. Connection speed now best it has been and stable!
Best,
Tom.