Speed dropped way below Minimum Guaranteed Speed
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Speed dropped way below Minimum Guaranteed Speed
06-03-2022 3:08 PM - edited 06-03-2022 3:10 PM
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Hi All,
I've been struggling with the speed of my FTTC connection of late, so I thought I would run a few speed tests.
To my surprise the speed is over half what it should be.
I've replaced my vDSL filter with a new filter, but it has made no difference.
I've run a speedtest from BTW Performance Tester (btwholesale.com) via a cabled connection and it reports a figure of 15.15Mbps, I used to see a figure of around 32Mbps, so I'm down over 50%.
Quite how long its been like this, I cant be sure, but maybe a few weeks.
It may also coincide with a fibre utility company pulling fibre cables around my estate on 17th February 2022.
I did experience a issue like this a few years ago and it was resolved by Openreach recrimping connections between my house and the green cabinet.
I think they may need to come out again.
Here are the stats from the Plus.net portal.
Product: Unlimited Fibre
Estimated Download Range: 27 - 35Mbps
Estimated Upload Range: 4 - 6Mbps
Minimum Guaranteed Speed: 24.9Mbps
Current Line Speed (Download): 17Mbp
Re: Speed dropped way below Minimum Guaranteed Speed
06-03-2022 3:19 PM
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@Stewea Report a fault at: https://faults.plus.net
Re: Speed dropped way below Minimum Guaranteed Speed
06-03-2022 5:16 PM
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Re: Speed dropped way below Minimum Guaranteed Speed
07-03-2022 2:19 PM
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Hi @Stewea feel free to send me a PM with your username and I'll pick the fault ticket up on our side for you.
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