cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Technical problem post keeps getting deleted as spam

sanguinius
Dabbler
Posts: 18
Thanks: 1
Registered: ‎16-10-2021

Technical problem post keeps getting deleted as spam

‎17-01-2022 10:16 PM

My post on my problems keeps getting deleted either by a bot or someone on here able to do so. 

Message 1 of 9
(1,494 Views)
0 Thanks
8 REPLIES 8
sanguinius
Dabbler
Posts: 18
Thanks: 1
Registered: ‎16-10-2021

Re: Technical problem post keeps getting deleted as spam

‎17-01-2022 10:23 PM - edited ‎17-01-2022 10:25 PM

The substance of my original problem was :-

 

 

That I have a fibre to the cabinet package and am meant to get 30 somethings MBs d/l speeds. Past few days I've been getting between 1-17 mbs, at best about half of what I'm meant to get at a minimum. It's been lasting a while now so it's more than just a blip. From past issues I've been advised better to raise issues here rather than phone in. I've added a few details below.

 

1. Product name: Plusnet Hub
   
3. Firmware version: Software version 4.7.5.1.83.8.289.1.3 Last updated 15/11/21
4. Board version: Plusnet Hub One
5. DSL uptime: 8 days, 06:07:19
6. Data rate: 9999 / 39950
7. Maximum data rate: 11231 / 61150
8. Noise margin: 7.3 / 14.6
9. Line attenuation: 33.2 / 22.1
10. Signal attenuation: 32.9 / 20.7
11. Data sent/received: 6.0 GB / 61.4 GB
12. Broadband username:  
13. 2.4 GHz Wireless network/SSID:  
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID:  
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address:  
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

 

Here's my "WAN" for January :-

15:46:35, 09 Jan. ( 147.320000) WAN operating mode is VDSL
15:46:35, 09 Jan. ( 147.320000) Last WAN operating mode was VDSL
15:46:34, 09 Jan. ( 146.210000) PPP IPCP Receive Configuration ACK
15:46:34, 09 Jan. ( 146.200000) PPP IPCP Send Configuration Request
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Receive Configuration NAK
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Send Configuration ACK
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Receive Configuration Request
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Send Configuration Request
15:46:33, 09 Jan. ( 145.250000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.9dB, Up=7.3dB
15:46:33, 09 Jan. ( 145.230000) CHAP authentication successful
15:46:33, 09 Jan. ( 145.200000) CHAP Receive Challenge
15:46:33, 09 Jan. ( 145.200000) Starting CHAP authentication with peer
15:46:33, 09 Jan. ( 145.190000) PPP LCP Receive Configuration ACK
15:46:33, 09 Jan. ( 145.190000) PPP LCP Send Configuration Request
15:46:33, 09 Jan. ( 145.180000) PPP LCP Receive Configuration Reject
15:46:33, 09 Jan. ( 145.180000) PPP LCP Send Configuration ACK
15:46:33, 09 Jan. ( 145.180000) PPP LCP Receive Configuration Request
15:46:33, 09 Jan. ( 145.180000) PPP LCP Send Configuration Request
15:45:44, 09 Jan. ( 96.380000) PTM over DSL is up
15:44:41, 09 Jan. ( 33.990000) WAN Auto-​sensing running.
15:00:02, 05 Jan. ( 132.220000) WAN operating mode is VDSL
15:00:02, 05 Jan. ( 132.220000) Last WAN operating mode was VDSL
15:00:01, 05 Jan. ( 131.010000) PPP IPCP Receive Configuration ACK
15:00:01, 05 Jan. ( 131.010000) PPP IPCP Send Configuration Request
15:00:01, 05 Jan. ( 131.000000) PPP IPCP Receive Configuration NAK
15:00:01, 05 Jan. ( 131.000000) PPP IPCP Send Configuration ACK
15:00:01, 05 Jan. ( 130.990000) PPP IPCP Receive Configuration Request
15:00:01, 05 Jan. ( 130.990000) PPP IPCP Send Configuration Request
15:00:00, 05 Jan. ( 129.970000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.8dB, Up=7.3dB
15:00:00, 05 Jan. ( 129.960000) CHAP authentication successful
15:00:00, 05 Jan. ( 129.900000) CHAP Receive Challenge
15:00:00, 05 Jan. ( 129.900000) Starting CHAP authentication with peer
15:00:00, 05 Jan. ( 129.900000) PPP LCP Receive Configuration ACK
15:00:00, 05 Jan. ( 129.890000) PPP LCP Send Configuration Request
15:00:00, 05 Jan. ( 129.890000) PPP LCP Receive Configuration Reject
15:00:00, 05 Jan. ( 129.890000) PPP LCP Send Configuration ACK
15:00:00, 05 Jan. ( 129.890000) PPP LCP Receive Configuration Request
15:00:00, 05 Jan. ( 129.890000) PPP LCP Send Configuration Request
14:59:11, 05 Jan. ( 80.790000) PTM over DSL is up
14:58:23, 05 Jan. ( 33.490000) WAN Auto-​sensing running.
19:47:46, 02 Jan. ( 137.650000) WAN operating mode is VDSL
19:47:46, 02 Jan. ( 137.650000) Last WAN operating mode was VDSL
19:47:45, 02 Jan. ( 136.570000) PPP IPCP Receive Configuration ACK
19:47:45, 02 Jan. ( 136.570000) PPP IPCP Send Configuration Request
19:47:45, 02 Jan. ( 136.560000) PPP IPCP Receive Configuration NAK
19:47:45, 02 Jan. ( 136.560000) PPP IPCP Send Configuration ACK
19:47:45, 02 Jan. ( 136.560000) PPP IPCP Receive Configuration Request
19:47:45, 02 Jan. ( 136.550000) PPP IPCP Send Configuration Request
19:47:44, 02 Jan. ( 135.640000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.4dB, Up=7.1dB
19:47:44, 02 Jan. ( 135.630000) CHAP authentication successful
19:47:44, 02 Jan. ( 135.570000) CHAP Receive Challenge
19:47:44, 02 Jan. ( 135.570000) Starting CHAP authentication with peer
19:47:44, 02 Jan. ( 135.570000) PPP LCP Receive Configuration ACK
19:47:44, 02 Jan. ( 135.560000) PPP LCP Send Configuration Request
19:47:44, 02 Jan. ( 135.560000) PPP LCP Receive Configuration Reject
19:47:44, 02 Jan. ( 135.560000) PPP LCP Send Configuration ACK
19:47:44, 02 Jan. ( 135.560000) PPP LCP Receive Configuration Request
19:47:44, 02 Jan. ( 135.560000) PPP LCP Send Configuration Request
19:46:55, 02 Jan. ( 86.750000) PTM over DSL is up
19:46:02, 02 Jan. ( 33.730000) WAN Auto-​sensing running.
19:44:57, 02 Jan. (614257.440000) PPP LCP Send Termination Request [User request]
 
 
Message 2 of 9
(1,421 Views)
0 Thanks
Mustrum
Community Veteran
Posts: 3,653
Thanks: 1,083
Fixes: 79
Registered: ‎13-08-2015

Re: Technical problem post keeps getting deleted as spam

‎17-01-2022 10:27 PM

Probaly just held up in the Spam filter, specially if it has links or is a bit long, it will get released once seen by a mod.

 

Do you have a problem?

Message 3 of 9
(1,485 Views)
0 Thanks
sanguinius
Dabbler
Posts: 18
Thanks: 1
Registered: ‎16-10-2021

Re: Technical problem post keeps getting deleted as spam

‎17-01-2022 10:30 PM

Yes but when I post it, it gets deleted.

Message 4 of 9
(1,483 Views)
0 Thanks
sanguinius
Dabbler
Posts: 18
Thanks: 1
Registered: ‎16-10-2021

Re: Technical problem post keeps getting deleted as spam

‎17-01-2022 11:00 PM

Hello,

 

I have a fibre to the cabinet package and am meant to get 30 somethings MBs d/l speeds. Past few days I've been getting between 1-17 mbs, at best about half of what I'm meant to get at a minimum. It's been lasting a while now so it's more than just a blip. From past issues I've been advised better to raise issues here rather than phone in. I've added a few details below.

 

1. Product name: Plusnet Hub
   
3. Firmware version: Software version 4.7.5.1.83.8.289.1.3 Last updated 15/11/21
4. Board version: Plusnet Hub One
5. DSL uptime: 8 days, 06:07:19
6. Data rate: 9999 / 39950
7. Maximum data rate: 11231 / 61150
8. Noise margin: 7.3 / 14.6
9. Line attenuation: 33.2 / 22.1
10. Signal attenuation: 32.9 / 20.7
11. Data sent/received: 6.0 GB / 61.4 GB
12. Broadband username:  
13. 2.4 GHz Wireless network/SSID:  
14. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
15. 2.4 GHz Wireless security: WPA2
16. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
17. 5 GHz Wireless network/SSID: PLUSNET-9X3G
18. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security: WPA2
20. 5 GHz Wireless channel: Automatic (Smart Wireless)
21. Firewall: Default
22. MAC Address:  
23. Modulation: G.993.2 Annex B
24. Software variant: AA
25. Boot loader: 1.0.0

 

Here's my "WAN" for January :-

15:46:35, 09 Jan. ( 147.320000) WAN operating mode is VDSL
15:46:35, 09 Jan. ( 147.320000) Last WAN operating mode was VDSL
15:46:34, 09 Jan. ( 146.210000) PPP IPCP Receive Configuration ACK
15:46:34, 09 Jan. ( 146.200000) PPP IPCP Send Configuration Request
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Receive Configuration NAK
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Send Configuration ACK
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Receive Configuration Request
15:46:34, 09 Jan. ( 146.190000) PPP IPCP Send Configuration Request
15:46:33, 09 Jan. ( 145.250000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.9dB, Up=7.3dB
15:46:33, 09 Jan. ( 145.230000) CHAP authentication successful
15:46:33, 09 Jan. ( 145.200000) CHAP Receive Challenge
15:46:33, 09 Jan. ( 145.200000) Starting CHAP authentication with peer
15:46:33, 09 Jan. ( 145.190000) PPP LCP Receive Configuration ACK
15:46:33, 09 Jan. ( 145.190000) PPP LCP Send Configuration Request
15:46:33, 09 Jan. ( 145.180000) PPP LCP Receive Configuration Reject
15:46:33, 09 Jan. ( 145.180000) PPP LCP Send Configuration ACK
15:46:33, 09 Jan. ( 145.180000) PPP LCP Receive Configuration Request
15:46:33, 09 Jan. ( 145.180000) PPP LCP Send Configuration Request
15:45:44, 09 Jan. ( 96.380000) PTM over DSL is up
15:44:41, 09 Jan. ( 33.990000) WAN Auto-​sensing running.
15:00:02, 05 Jan. ( 132.220000) WAN operating mode is VDSL
15:00:02, 05 Jan. ( 132.220000) Last WAN operating mode was VDSL
15:00:01, 05 Jan. ( 131.010000) PPP IPCP Receive Configuration ACK
15:00:01, 05 Jan. ( 131.010000) PPP IPCP Send Configuration Request
15:00:01, 05 Jan. ( 131.000000) PPP IPCP Receive Configuration NAK
15:00:01, 05 Jan. ( 131.000000) PPP IPCP Send Configuration ACK
15:00:01, 05 Jan. ( 130.990000) PPP IPCP Receive Configuration Request
15:00:01, 05 Jan. ( 130.990000) PPP IPCP Send Configuration Request
15:00:00, 05 Jan. ( 129.970000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.8dB, Up=7.3dB
15:00:00, 05 Jan. ( 129.960000) CHAP authentication successful
15:00:00, 05 Jan. ( 129.900000) CHAP Receive Challenge
15:00:00, 05 Jan. ( 129.900000) Starting CHAP authentication with peer
15:00:00, 05 Jan. ( 129.900000) PPP LCP Receive Configuration ACK
15:00:00, 05 Jan. ( 129.890000) PPP LCP Send Configuration Request
15:00:00, 05 Jan. ( 129.890000) PPP LCP Receive Configuration Reject
15:00:00, 05 Jan. ( 129.890000) PPP LCP Send Configuration ACK
15:00:00, 05 Jan. ( 129.890000) PPP LCP Receive Configuration Request
15:00:00, 05 Jan. ( 129.890000) PPP LCP Send Configuration Request
14:59:11, 05 Jan. ( 80.790000) PTM over DSL is up
14:58:23, 05 Jan. ( 33.490000) WAN Auto-​sensing running.
19:47:46, 02 Jan. ( 137.650000) WAN operating mode is VDSL
19:47:46, 02 Jan. ( 137.650000) Last WAN operating mode was VDSL
19:47:45, 02 Jan. ( 136.570000) PPP IPCP Receive Configuration ACK
19:47:45, 02 Jan. ( 136.570000) PPP IPCP Send Configuration Request
19:47:45, 02 Jan. ( 136.560000) PPP IPCP Receive Configuration NAK
19:47:45, 02 Jan. ( 136.560000) PPP IPCP Send Configuration ACK
19:47:45, 02 Jan. ( 136.560000) PPP IPCP Receive Configuration Request
19:47:45, 02 Jan. ( 136.550000) PPP IPCP Send Configuration Request
19:47:44, 02 Jan. ( 135.640000) PPPoE is up -​ Down Rate=39950Kbps, Up Rate=9999Kbps; SNR Margin Down=14.4dB, Up=7.1dB
19:47:44, 02 Jan. ( 135.630000) CHAP authentication successful
19:47:44, 02 Jan. ( 135.570000) CHAP Receive Challenge
19:47:44, 02 Jan. ( 135.570000) Starting CHAP authentication with peer
19:47:44, 02 Jan. ( 135.570000) PPP LCP Receive Configuration ACK
19:47:44, 02 Jan. ( 135.560000) PPP LCP Send Configuration Request
19:47:44, 02 Jan. ( 135.560000) PPP LCP Receive Configuration Reject
19:47:44, 02 Jan. ( 135.560000) PPP LCP Send Configuration ACK
19:47:44, 02 Jan. ( 135.560000) PPP LCP Receive Configuration Request
19:47:44, 02 Jan. ( 135.560000) PPP LCP Send Configuration Request
19:46:55, 02 Jan. ( 86.750000) PTM over DSL is up
19:46:02, 02 Jan. ( 33.730000) WAN Auto-​sensing running.
19:44:57, 02 Jan. (614257.440000) PPP LCP Send Termination Request [User request]
 
 
Message 5 of 9
(1,421 Views)
0 Thanks
Mustrum
Community Veteran
Posts: 3,653
Thanks: 1,083
Fixes: 79
Registered: ‎13-08-2015

Re: Technical problem post keeps getting deleted as spam

‎17-01-2022 11:09 PM

I am sure a mod will pop up shortly and say what may of happened.

Message 6 of 9
(1,466 Views)
0 Thanks
Strat
Community Veteran
Posts: 31,320
Thanks: 1,589
Fixes: 565
Registered: ‎14-04-2007

Re: Technical problem post keeps getting deleted as spam

‎18-01-2022 10:27 AM

Moderator's note by Dick (Strat): Posts released from Auto Spam Filter.

Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Message 7 of 9
(1,418 Views)
0 Thanks
Baldrick1
Moderator
Moderator
Posts: 12,447
Thanks: 5,616
Fixes: 430
Registered: ‎30-06-2016

Re: Technical problem post keeps getting deleted as spam

‎18-01-2022 12:10 PM

@sanguinius 

Is your phone line working? Also try a quiet line test by ringing 17070 then Option 2. If there is a problem report a phone fault.

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Message 8 of 9
(1,394 Views)
0 Thanks
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Technical problem post keeps getting deleted as spam

‎19-01-2022 8:29 AM

Hello @sanguinius

I've responded on the other thread that you created here: https://community.plus.net/t5/ADSL-Broadband/Very-Slow-Speeds/m-p/1852138/highlight/false#M345563

 Adam
 Plusnet Help Team - Leeds
Message 9 of 9
(1,353 Views)
0 Thanks