Terrible speeds

[#1]

Paying for unlimited - should get 38 to 40mb, guaranteed 30.9😂😂 ha ha, getting 6.85, 9.15 and 9.5on 3tests. Turned all devices off - plugged 1laptop straight in * still bad - 9.5,tested different router, straight into plate - no difference, tried to log ticket, off for maintenance-sny suggestions other than moving ?

[#2]

@sharoncook Try following this :-

 For Community members to be able to help, information from these two sites:-

BT Broadband (obscuring your phone number) and BTW Performance Tester - Please report the 'Additional Diagnostics', and sight of the Help Desk tab from your router would be a start.

It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of you phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.

[#3]

Hi @sharoncook,

I'm sorry to hear that this is the case. I've tested your line this afternoon and we're not detecting any faults, with the downstream sync speed currently reaching the router at 40Mbps. We're also not seeing any drops in connection and that it's been online for a while now. Though you'll have to forgive the cliché, please could you try turning the router off for about 30 seconds and then back on again, to see if this improves things? If you're still experiencing issues after doing this, I'd ask that you please attach the results from your next speedtest, so that we may review the case further.

[#4]

I am constantly being told the line is ok and it's not . Can anyone help? I have changed router, plugged directly into router no change.

[#5]

@sharoncook  as per your previous post, if you answer the questions and explain in a bit more detail people could perhaps help. Alas fault finding using mind reading has not yet been developed as far as I know.

https://community.plus.net/t5/Fibre-Broadband/Terrible-speeds/m-p/1827287 

[#6]

They say that sarcasm is the lowest form of wit.
"Alas fault finding using mind reading has not yet been developed as far as I know." If I'd asked for sarcasm I wouldn't of bothered. Pray tell what's it like to be perfect?

[#7]

@sharoncook you haven't given us much information to go on. What fault do you have. I.E poor speeds, disconnections from the net ?
We are here to try and help, but need some background information!

[#8]

I have the screenshots if someone could tell me where I can upload

[#9]

Humour comes in many different forms, just trying to lighten the mood.

But as you asked the same thing a few weeks ago, but did not answer any of the questions, it is hard to see how we can help you.

A PN member of staff tested you line which was fine, as you say yourself - so I am guessing your problem may be a WiFi one.

Like you, I am a customer, not perfect, but perhaps with a little more IT/Telecoms knowledge than you, which I am happy to share - but I and others need you to help us help you.with more information about your setup and how you are testing - up to you.

[#10]

Hence the question I posted where is there a button to upload screenshots of speed

[#11]

If you are using a PC, there are buttons above the reply txt to Bolden, Italics and so on, add URL.s and pics.

Failing that, try copy and paste.

[#12]

Moderator's note by Mike (Mav): Threads merged to keep support in one place.

[#13]

Hi @sharoncook, thanks for getting back in touch and I'm sorry to hear you've been having speed issues as of recent.. When testing your connection from this side currently I can see we're seeing the full 40Mbps download and 10Mbps looking to reach your router with no signs of errors or underlying issues.
Can I ask then, if you run a wired speed test whilst no other devices or application are using the connection (as this can skew results seen) what do the speeds come in at?
I look forwards to hearing from you.