Unlimited Fibre Extra Not Delivering!

[#1]

Low speeds of 24Mb are consistent over wired connection, but don't even match the cheaper guaranteed unlimited tariff of 36Mb.

Am I on the wrong tariff when Pn are unable to deliver guaranteed minimum speeds? 

[#2]

Your speeds are way below what is estimated for your line.

I would suggest opening a fault ticket if you haven't already.

[#3]

@22martin As a start, can you post screenshots of (a) BT Broadband (making sure your phone number doesn't show) (b)BTW Performance Tester (the 'Additional Diagnostics' section and (c) your Hubs Help desk page (obscuring personal details).

As @bobpullen has replied - ignore the above.

[#4]

To save the effort John, the hub is synchronising at ~25mbps and the clean Wholesale estimate is > 60mbps.

[#5]

See my edit, Bob.

[#6]

Hi @22martin

I'm really sorry to see you're having speed issues.

To save you the bother of creating a fault ticket, I've raised that for you Here.

I'd like to arrange an Openreach engineer visit to investigate further. Could you reply to that with when you'll be available?

If you can post back once you've responded, I'll make sure we book the engineer as soon as we can.

[#7]

Hi, G. I've responded with 3 potential engineer visit dates, thanks again for the quick response.

[#8]

Hi @22martin, thanks for getting back to me.

No problem, I can see we've arranged the engineer and updated the ticket 221468055 with the appointment details.

Let me know how it goes.