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Upload Speed Very Slow

FIXED
jay112112
Dabbler
Posts: 12
Registered: ‎29-11-2019

Upload Speed Very Slow

Hello.

 

My upload speed is averaging around 0.5 Mbps.  I had this issue before and it was fixed but it has returned.

 

Please help.

 

https://www.speedtest.net/result/12672019372

6 REPLIES 6
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Upload Speed Very Slow

Fix

Hey @jay112112,

I'm sorry to hear that you've been having issues with the upload speeds. I've tested the line and everything seems to be running fine and as we'd expect, though the upload speed is coming in at an upstream sync rate of 0.8Mbps. Have there been any other issues with the service at all, or does it seem to be solely the upload speeds that are a problem for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
jay112112
Dabbler
Posts: 12
Registered: ‎29-11-2019

Re: Upload Speed Very Slow

Thanks for the reply.  Just seems to be the upload speeds. 

LaurenB
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,577
Fixes: 131
Registered: ‎07-12-2017

Re: Upload Speed Very Slow

Hiya @jay112112, thanks for getting back to us and confirming. I am really sorry for the problems with the upload and issues this causes. 

 

Having tested the line it does look like the upload profile is banded so have sent off the request to have this lifted, to see if this resolves the issue as testing isn't detecting any faults at present. This should be actioned within the next 72 hours. 

 

I have also created a fault ticket here for our faults team to monitor: https://www.plus.net/wizard/?p=view_question&id=221511091

 

Let us know how you get on. 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
jay112112
Dabbler
Posts: 12
Registered: ‎29-11-2019

Re: Upload Speed Very Slow

Great!

 

Thank you for the quick response.  Appreciate it.  I will let you know.

jay112112
Dabbler
Posts: 12
Registered: ‎29-11-2019

Re: Upload Speed Very Slow

@LaurenB 

 

Problem seems to have been fixed.  https://www.speedtest.net/result/12678954998.png

 

Thank you!

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Upload Speed Very Slow

Thanks a lot for letting us know @jay112112

Please feel free to reach out if you have any further issues at all. Smiley

 Adam
 Plusnet Help Team - Leeds