Hi @Bluesplayer, thanks for getting back to us. I can confirm there doesn't look to have been any changes on the account or our side which will have resulted in the lower upload speed. Although we can see the upload speed has been higher previously, we're unable to raise upload speed issues with our suppliers as we don't guarantee set upload speeds. Having said this, I can also see we're only currently getting 39.7Mbps download to the router which looks to fall below the 44.2-62.2Mbps download estimates we have for your line. In which case then, I'd recommend we look into and investigate the download speed issue as more than likely as we resolve this the missing upload speed also returns as we usually see.
I'd recommend first of all if you haven't already to plug your connection into the test socket and seeing how the speeds look from there.
This rules out internal wiring, face plates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Please let us how the speeds look in this set-up and if the speed issues look to persist then we'll happily help progress this further for you.
