Weekend Broadband Activation

[#1]

[#2]

Thanks!

Unfortunately I'm still not able to actually use the internet. It's still showing an orange light with the broadband flashing red. What do I do now?

[#3]

I’d recommend running through the checks here: https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 and reporting a fault to us at http://faults.plus.net if the checks don’t help. Let us know how you get on.

[#4]

Yep same issue persists and testing e socket made no difference. I'm going to buy a cheap phone to test the dial tone tomorrow then report any faults

[#5]

Okay so I didn't get a dial tone from the phone (including using the test socket) so I've just reported the fault.

Hopefully it won't take too long to fix, and thanks for the help!

[#6]

Hi there,

I've tested your line and updated the fault ticket, if you can take a look here and reply directly to the fault ticket that would be great. https://www.plus.net/wizard/?p=view_question&id=155361035

[#7]

Great thanks

[#8]

That's all booked in for you, I've confirmed the date on the ticket. Let us know how the visit goes.