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When do I go live?

PaimK93
Dabbler
Posts: 13
Registered: ‎12-11-2021

When do I go live?

Today is my live date but even though my router is on and on the correct colour, I am not receiving internet and when I try and connect via phone etc I’m prompted to connect . It then says I am already connected and nothing happens.
21 REPLIES 21
jab1
Legend
Posts: 19,267
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: When do I go live?

Have you had notification by email or text from Plusnet that your service is fully functional? It can take up to midnight of the day you receive that notification for the system to become operational.

John
PaimK93
Dabbler
Posts: 13
Registered: ‎12-11-2021

Re: When do I go live?

Thank you for answering me Smiley No ihaven’t, I was just told on the phone when I first signed up that it would instantly connect once I put my new router on.
jab1
Legend
Posts: 19,267
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: When do I go live?

OK. Next question, which I should have asked last time, which Hub do you have?

John
PaimK93
Dabbler
Posts: 13
Registered: ‎12-11-2021

Re: When do I go live?

I’m not too sure 😂 I swapped from TalkTalk to PlusNet and I’m still adjusting to it all.
jab1
Legend
Posts: 19,267
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: When do I go live?

It will be identified on a label on the rear/underside.

John
PaimK93
Dabbler
Posts: 13
Registered: ‎12-11-2021

Re: When do I go live?

Thank you! It says Hub One
jab1
Legend
Posts: 19,267
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: When do I go live?

OK - Can you post the Help Desk information from it? The picture below should show you where to find it.

HubOneTroubleshootingHelpDesk.png

John
Dan_the_Van
Hero
Posts: 3,155
Thanks: 1,573
Fixes: 90
Registered: ‎25-06-2007

Re: When do I go live?

@PaimK93 

It could be your router has not configured correctly or your account is not ready, try these steps

  • Log in to the hub by putting 192.168.1.254 in the address field of your web browser.

On the Home page under My Services you will see the current Broadband Username. If it’s setup@plusdsl.net then it has not been configured by PlusNet authorisation systems.

  • First try a factory reset of the hub by pushing a paperclip or similar into the reset hole and hold the switch closed for at least 20 seconds, the LED should turn green and then release
  • Leave the Hub One for around 10 minutes and check Home page for correct Broadband Username <your username>@plusdsl.net

If it still shows setup@plusdsl.net follow these steps.

  • Navigate from the Home page to >Advanced settings (you will be required to enter the Hub One admin password this found on bottom of the Hub or card with WiFi password).
  • Click on Continue to Advanced Settings then >Broadband >Internet

This page details your broadband Internet Connection Configuration.

  • Click on disconnect, if this does not work it may be necessary to remove the DSL cable.
  • Enter your correct username <your username>@plusdsl.net and password.
  • Plug in DSL cable (if removed) and click on Connect
  • Check your Hub One has logged on to the correct Broadband Username

Hope this helps.

Dan

@jab1 I update the instructions for a Hub One.

PaimK93
Dabbler
Posts: 13
Registered: ‎12-11-2021

Re: When do I go live?

It won’t let me put in an image but I have the information
PaimK93
Dabbler
Posts: 13
Registered: ‎12-11-2021

Re: When do I go live?

It doesn’t load anything when I put that into my search bar
PaimK93
Dabbler
Posts: 13
Registered: ‎12-11-2021

Re: When do I go live?

I have uploaded on my profile
jab1
Legend
Posts: 19,267
Thanks: 6,341
Fixes: 290
Registered: ‎24-02-2012

Re: When do I go live?

@Dan_the_Van Thanks - will adjust my 'standard response' accordingly.

 

@PaimK93 Sorry, but I don't understand any of your later responses.

John
dvorak
Moderator
Moderator
Posts: 29,738
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Registered: ‎11-01-2008

Re: When do I go live?

@jab1 the user posted it onto their profile rather than post, can be see here:

https://community.plus.net/t5/user/viewprofilepage/user-id/107526?lightbox-user-images=35109iC9B19D4...
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
PaimK93
Dabbler
Posts: 13
Registered: ‎12-11-2021

Re: When do I go live?

Sorry, I’m not very good at this. I have just received an email stating that I am live however that is still not the case. I have also reset my router but it is now orange with the red “b” symbol