Ongoing World of Warcraft issues

[#1]

Damn, I thought it was fixed and now suddenly I'm getting Transfer Aborted: Instance Not Found again. Literally get stuck on the loading screen for around 2 minutes, then kicked back out to where I was with Transfer Aborted: Instance not Found in the chat.

Public IPv4: 146.198.47.60

Looking glass test while I was stuck on the loading screen:

TRACEROUTE:
traceroute to 146.198.47.60 (146.198.47.60), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  0.729 ms  0.763 ms  0.814 ms
 2  * * *
 3  137.221.66.38 (137.221.66.38)  0.810 ms  0.881 ms  0.945 ms
 4  137.221.77.72 (137.221.77.72)  0.683 ms  0.692 ms  0.692 ms
 5  137.221.65.19 (137.221.65.19)  7.229 ms  7.248 ms  7.252 ms
 6  137.221.79.32 (137.221.79.32)  6.938 ms  7.004 ms  6.920 ms
 7  LINX1.ukcore.BT.net (195.66.224.11)  8.072 ms  8.084 ms  8.080 ms
 8  core1-hu0-3-0-5.colindale.ukcore.bt.net (62.172.103.55)  8.266 ms  8.293 ms  8.330 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


19/07/2018 19:22:25 UTC
--------------------

TRACEROUTE:
traceroute to 146.198.47.60 (146.198.47.60), 15 hops max, 60 byte packets
 1  gateway  Blizzard  0.378 ms  0.417 ms  0.484 ms
 2  * * *
 3  137.221.66.40 (137.221.66.40)  0.596 ms  0.615 ms  0.615 ms
 4  137.221.78.70 (137.221.78.70)  0.801 ms  0.818 ms  0.818 ms
 5  137.221.65.90 (137.221.65.90)  6.647 ms  6.670 ms  6.669 ms
 6  137.221.79.32 (137.221.79.32)  6.318 ms  6.407 ms  6.387 ms
 7  LINX1.ukcore.BT.net (195.66.224.11)  7.447 ms  7.462 ms  7.455 ms
 8  londond-access1-s1-2.ukcore.bt.net (194.72.16.113)  7.641 ms  7.655 ms  7.650 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


19/07/2018 19:22:25 UTC
--------------------

TRACEROUTE:
traceroute to 146.198.47.60 (146.198.47.60), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  1.204 ms  1.232 ms  1.291 ms
 2  * * *
 3  137.221.66.38 (137.221.66.38)  0.614 ms  0.841 ms  0.931 ms
 4  137.221.77.72 (137.221.77.72)  1.890 ms  1.900 ms  1.904 ms
 5  137.221.65.19 (137.221.65.19)  7.241 ms  7.279 ms  7.286 ms
 6  137.221.79.32 (137.221.79.32)  6.969 ms  6.993 ms  7.005 ms
 7  LINX1.ukcore.BT.net (195.66.224.11)  8.103 ms  7.927 ms  7.938 ms
 8  core1-hu0-3-0-5.colindale.ukcore.bt.net (62.172.103.55)  8.022 ms  8.047 ms  8.092 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


19/07/2018 19:22:25 UTC
--------------------

TRACEROUTE:
traceroute to 146.198.47.60 (146.198.47.60), 15 hops max, 60 byte packets
 1  gateway  Blizzard  0.393 ms  0.369 ms  0.467 ms
 2  * * *
 3  137.221.66.40 (137.221.66.40)  0.531 ms  0.618 ms  0.625 ms
 4  137.221.78.70 (137.221.78.70)  0.884 ms  0.908 ms  0.910 ms
 5  137.221.65.90 (137.221.65.90)  27.878 ms  27.911 ms  27.918 ms
 6  137.221.79.32 (137.221.79.32)  6.343 ms  6.417 ms  6.375 ms
 7  LINX1.ukcore.BT.net (195.66.224.11)  13.770 ms  13.790 ms  13.780 ms
 8  londond-access1-s1-2.ukcore.bt.net (194.72.16.113)  7.658 ms  7.672 ms  7.662 ms
 9  * * *
10  * * *
11  * * *
12  * * *
13  * * *
14  * * *
15  * * *


19/07/2018 19:22:29 UTC
--------------------

MTR:
Start: Thu Jul 19 19:22:25 2018 Blizzard  1.|-- Blizzard                          0.0%    10    0.6   0.5   0.4   0.7   0.0
  2.|--                                      100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.38                            0.0%    10    0.9   0.8   0.8   0.9   0.0
  4.|-- 137.221.77.72                            0.0%    10    0.7   0.6   0.6   0.7   0.0
  5.|-- 137.221.65.19                            0.0%    10  113.2  20.9   7.1 113.2  33.9
  6.|-- 137.221.79.32                            0.0%    10    6.9   7.0   6.9   7.4   0.0
  7.|-- LINX1.ukcore.BT.net                      0.0%    10    7.9   8.2   7.8  10.3   0.5
  8.|-- core1-hu0-3-0-5.colindale.ukcore.bt.net  0.0%    10    8.1   8.2   8.0   8.5   0.0
  9.|--                                      100.0    10    0.0   0.0   0.0   0.0   0.0


19/07/2018 19:22:25 UTC
--------------------

MTR:
Start: Thu Jul 19 19:22:25 2018 Blizzard  1.|-- Blizzard                          0.0%    10    0.4   0.4   0.3   0.4   0.0
  2.|--                                      100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.38                            0.0%    10    0.5   0.7   0.5   1.9   0.3
  4.|-- 137.221.77.72                            0.0%    10    0.6   0.6   0.5   0.7   0.0
  5.|-- 137.221.65.19                            0.0%    10  112.6  20.7   7.1 112.6  33.7
  6.|-- 137.221.79.32                            0.0%    10    7.0   7.1   6.9   7.3   0.0
  7.|-- LINX1.ukcore.BT.net                      0.0%    10    8.0   8.2   7.8   9.8   0.3
  8.|-- core1-hu0-3-0-5.colindale.ukcore.bt.net  0.0%    10    8.3   8.3   8.0   8.4   0.0
  9.|--                                      100.0    10    0.0   0.0   0.0   0.0   0.0


19/07/2018 19:22:25 UTC
--------------------

MTR:
Start: Thu Jul 19 19:22:25 2018 Blizzard  1.|-- gateway                             0.0%    10    0.4   0.5   0.4   0.9   0.0
  2.|--                                 100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.40                       0.0%    10    0.6   1.1   0.6   4.7   1.1
  4.|-- 137.221.78.70                       0.0%    10    0.9   2.5   0.8  17.2   5.1
  5.|-- 137.221.65.90                       0.0%    10  114.6  19.1   6.6 114.6  33.9
  6.|-- 137.221.79.32                       0.0%    10    6.5   6.5   6.4   7.0   0.0
  7.|-- LINX1.ukcore.BT.net                 0.0%    10    7.5   8.1   7.3  14.3   2.1
  8.|-- londond-access1-s1-2.ukcore.bt.net  0.0%    10    7.3   7.5   7.3   7.8   0.0
  9.|--                                 100.0    10    0.0   0.0   0.0   0.0   0.0


19/07/2018 19:22:25 UTC
--------------------

MTR:
Start: Thu Jul 19 19:22:29 2018 Blizzard  1.|-- gateway                             0.0%    10    0.4   0.4   0.3   0.5   0.0
  2.|--                                 100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- 137.221.66.40                       0.0%    10    0.6   0.7   0.6   0.9   0.0
  4.|-- 137.221.78.70                       0.0%    10    0.9   0.9   0.8   1.3   0.0
  5.|-- 137.221.65.90                       0.0%    10    6.5  10.5   6.5  45.4  12.2
  6.|-- 137.221.79.32                       0.0%    10    6.4   6.5   6.4   6.7   0.0
  7.|-- LINX1.ukcore.BT.net                 0.0%    10    7.6   7.4   7.3   7.6   0.0
  8.|-- londond-access1-s1-2.ukcore.bt.net  0.0%    10    7.5   7.5   7.3   7.7   0.0
  9.|--                                 100.0    10    0.0   0.0   0.0   0.0   0.0


19/07/2018 19:22:29 UTC
--------------------

[#2]

@Marilya

Could you give your router a reboot and try again for me  

[#3]

---

@llamafarmer wrote:

Edited: when I ran looking glass again, it gave me a far longer list of EU WoW servers... clearly something has changed. And I have a new IP.

---

That is very interesting! @

[#4]

I know! It actually listed a good few in what appeared to be the Cyrillic alphabet, so probably Russian ones. IP location had changed from Aberystwyth to london, too.

[#5]

Hello, I am getting world server down issues and instancing issues.  This was fixed with a static IP, however for some reason I am now back on a dynamic IP. Can someone please change it back to static ?

Also can i cancel my contract with no penaltys due to this issue ? I just signed up a few months back unfortunately. 

[#6]

Nudging @Darkfire 

[#7]

Thanks @Kelly

@skunknste could you reboot your router and try again  

[#8]

I am able to log in now after a reset, however as these faults are intermittent i'm pretty sure it will drop out again.

ipconfig shows DHCP : yes

[#9]

Mine was ok for the rest of the evening - I haven't reset the router yet as it seemed to be working, all I did was relog and reconnect to my server and that seems to have fixed it for now. I'll have another go tomorrow and see what happens.

[#10]

@skunknste glad you were able to get on, slow loading page may have delayed something my end, give it another kick if you get anymore issues and you'll be good for the future  

[#11]

@Marilya good to hear! if you do get any further issues give the router a reboot and let us know how you get on  

[#12]

Were our static IP's pulled? I just noticed it's disappeared from my Plusnet control panel, and I'm back on a dynamic one.

[#13]

Looks like it, just had my first Transfer aborted: instance not found since I was moved to static, so I guess I'm no longer on it (can't see any mention of it in my account details, although admittedly I have no idea where it'd be hidden away anyway, it's not mentioned anywhere in connection details which is the most obvious place)

[#14]

We'll sort this out tomorrow.

[#15]

@Tairbh would you mind rebooting your router for me