Ongoing World of Warcraft issues

[#1]

I've been playing for a couple of hours this morning with no problems (besides those caused by Blizzard's own servers!)

[#2]

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@Gandalf wrote:

Did it happen again since then @Marilya?

Just over half an hour to go until the big launch.

Fingers crossed it goes well with no issues for everyone playing.

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@Gandalf Nope, thankfully, looks like it was just a one-off. Played from around 9pm to 1am with no issues.

@Kelly I mean, I can't say I'm upset that I'm still on static, meant I was guaranteed a smooth launch at least from Plusnet's end...

On a related note, I'm really enjoying this new content!

[#3]

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@samwalton wrote:

I've been playing for a couple of hours this morning with no problems (besides those caused by Blizzard's own servers!)

Good to hear that our issue looks to be resolved, fingers crossed Blizzard can fix theirs soon.

@Marilya wrote:
Nope, thankfully, looks like it was just a one-off. Played from around 9pm to 1am with no issues.

Excellent!

I mean, I can't say I'm upset that I'm still on static, meant I was guaranteed a smooth launch at least from Plusnet's end... 

Don't get too comfortable with the static, we'll be doing a sweep at some point soon removing any we've applied free of charge. At least you got through launch night unscathed.  That said, looks like things are resolved for the dynamics anyway.

On a related note, I'm really enjoying this new content!

Noice! Disappointingly I've not found time to to play it yet, but plan to soon.

[#4]

Hi there,

I purchased a static IP on the account: efreckmann for the BFA launch to be sure that everything would work. Is it possible to please have this cost refunded? If the issue is gone from dynamic IP then you can remove that from our account.

Thanks very much

[#5]

Hey @entropy456.  I nudged @Gandalf to look at this for you today

[#6]

@entropy456 static IP has now been banished to the ether and £5 refunded which you'll see within 10 working days.

[#7]

Excellent. Thanks very much

[#8]

No problems, as an FYI I don't think I dropped your connection after removing the static IP so you won't be routing the dynamic way until your connection drops either by itself or if you reboot the router.

Though it's been over a week since the new expansion has come out and no-one's shouted at us here, so I'll take this as a good sign that the problem with the dynamics is still fixed.  

[#9]

Hi i just noticed after getting my bill agian today that the last 3 months ive been charged a extra £5 for this service i was told that this would come off my bill as it was a problem your end ?

[#10]

Hi, that shouldn't have happened.  

@Gandalf can we get the IP taken off and refunded please!

[#11]

@Nichelledewell, from what I can see the static IP isn't showing on your account or your invoices? Mind sending me a screenshot via PM of what you're seeing so I can investigate this further?

[#12]

Looking on my invoices my bill is now 34.99 and before it was £28 the discount offer is now missing does this mean that my bill has changed i havent been notifyed of this so i just assumed it was to do with this static ip address ?

[#13]

If you have a look at the breakdown of the cost on the bill you will see what it is for.  Could it be that your discount has ended after your minimum term?

[#14]

Has this issue raised its head again - I'm getting the same error as 7 months ago - transfer aborted - instance not found … and I believe im still on a static ip address (or at least I know im still paying the extra £5 for a static ip address)

[#15]

Hey Gary. I certainly hope the issue hasn’t resurfaced but I’m interested to know if anyone is experiencing this again?

If you login to your account then go to Manage Account > Connection Settings > Static IP you’ll be able to see if you’re on a static one or dynamic.

Just to rule out a fault with your connection or line do you experience any other issues?