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0800 call blocked, can't use credit card

oliverab
Dabbler
Posts: 23
Thanks: 3
Registered: ‎14-02-2020

0800 call blocked, can't use credit card

Trying to help my mother place an online order and when it came to payment it asked for additional authentication.

Done this before, the card company phones and gives an authentication code, type in the code ... done

 

BUT

 

This time there is no call.

I contacted the card co and apparently the call is made from an 0800 number and some phone providers block calls from 0800. Is that the case for Plusnet?

 

2 REPLIES 2
jab1
Legend
Posts: 19,801
Thanks: 6,522
Fixes: 293
Registered: ‎24-02-2012

Re: 0800 call blocked, can't use credit card

If it is, it's anew development and I would doubt it. One for the SU's , I think?

John
Townman
Superuser
Superuser
Posts: 24,484
Thanks: 10,461
Fixes: 180
Registered: ‎22-08-2007

Re: 0800 call blocked, can't use credit card

The provider blocking the call would be draconian… I’m more inclined to wonder if there is call minder on the line and that number has been blocked “accidentally”.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.