Added call divert but not working

[#1]

Hello,

Set up Call Divert  last week on the web control panel for my home phone, but I'm still waiting for it to be activated.  Had to get a BT engineer to look at the phone line as that was also faulty.  Got the phone line sorted, but internet has also gone down.  Son took a phon call from someone at Plusnet on Sunday and they advised Internet running by Wednesday and phone divert would be even quicker.  But as of tonight, no divert and no internet.  Could someone have a look for me

Ta

Mary

[#2]

Hi Mary, I've placed an order to fix your call features, which should complete within an hour.

As for your internet, it looks like you're since back online. Let me know if you have any further issues.