Call Protect 1572 cannot be connected?

[#1]

Hi I have Call Protect enabled in my account but when I ring 1572 it says "This service cannot be connected". 

I see that there is already a thread for this but it did not allow me to post, see link below.

Please can this be fixed for me? Thank you.

https://community.plus.net/t5/Home-Phone/Call-Protect-enabled-but-1572-not-working/m-p/1817403#M3397...

[#2 · Accepted solution]

I've placed an order to activate that and it should be working for you within an hour

Let me know if there's anything else you'd need help with