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Call Protect not working?

FIXED
LawTurley
Dabbler
Posts: 13
Thanks: 1
Registered: ‎20-07-2023

Call Protect not working?

Call Protect is shown as "Currently Active" on my Call Features page, but when I try 1572 I just get a message saying "the service can not be connected". Can anyone help?

5 REPLIES 5
LexLex2020
Plusnet Help Team
Plusnet Help Team
Posts: 96
Thanks: 142
Fixes: 10
Registered: ‎18-11-2024

Re: Call Protect not working?

Hi @LawTurley,

 

Sorry about that, yes it looks like the call protect product was active on your account but not on the supplier side of things.

I have updated this for call protect as well as any of the other call features you had that were not active on there.

This should be updated and working for you within 24 hours.

 

Hope this helps!

 

Lex

If this post resolved your issue please click the 'This fixed my problem' button
Lex Keehner
Plusnet Help Team
LawTurley
Dabbler
Posts: 13
Thanks: 1
Registered: ‎20-07-2023

Re: Call Protect not working?

I'm still getting 'this service cannot be connected' when I dial 1572.

LexLex2020
Plusnet Help Team
Plusnet Help Team
Posts: 96
Thanks: 142
Fixes: 10
Registered: ‎18-11-2024

Re: Call Protect not working?

Fix

Hi @LawTurley 

 

I can see why it is not working.

I have amended it again, could you update me once you have tried it in about another 24 hours.

Sorry about that.

 

Lex

If this post resolved your issue please click the 'This fixed my problem' button
Lex Keehner
Plusnet Help Team
LawTurley
Dabbler
Posts: 13
Thanks: 1
Registered: ‎20-07-2023

Re: Call Protect not working?

Thanks Lex, working now!

LexLex2020
Plusnet Help Team
Plusnet Help Team
Posts: 96
Thanks: 142
Fixes: 10
Registered: ‎18-11-2024

Re: Call Protect not working?

Good stuff Smiley

If this post resolved your issue please click the 'This fixed my problem' button
Lex Keehner
Plusnet Help Team