Caller ID has stopped working on my home phone

[#1]

The caller ID has recently stopped working on my home phone handset. It is set up on my account but tried dialling #234# and get message "caller identities will not be displayed".How can this be fixed.?

[#2]

Hi @whalleyman

I'm sorry to see your caller display isn't working.

Can you private message me your account username, so we can take a look?

[#3 · Accepted solution]

Good Morning, thank you for the PM @whalleyman. I'm sorry for the issues with your caller display.

I've had a check over things this side and can't see any issues. To rule out any issues with the add on itself, I have placed an order to remove the service from the line and once this completes, will place an order to re-add it for you. This whole process should take around 24-48 hours.

Once done, I will update the ticket I have created here for you: https://www.plus.net/wizard/?p=view_question&id=217944759 if the issue then continues, we may need to raise it as a fault with our suppliers.

I'm really sorry for the inconvenience caused in the meantime.