Caller ID not working

[#1]

Hi, 

I recently upgraded my Plusnet service and changed from BT as the landline supplier to Plusnet. Our handset has the caller ID facility and when we were with BT it was working. Now, however, all I see on the phone screen is "incoming call" and no details of the number. In my phone account on this website it says Caller ID is activated but this doesn't seem to be the case.

Other posts on this forum suggest that this function has to be activated at the Plusnet side of things. Could someone please look into this for me? Many thanks

[#2 · Accepted solution]

Hiya @JennyL, thanks for getting in touch. I'm really sorry that the caller display isn't working, it does look like this just isn't active on our back end systems.

I have now placed an order to add this for you and it should be active within the next working day. Should you have any further queries at all, please do not hesitate to get back to me.