Caller ID not working

[#1]

I don’t know if anything’s happened behind the scenes since the last post, but an engineer looking at the high resistance (HR) fault specifically is 100% a good idea as this is typically a broadband fault and caller display can be affected by the broadband tie pairs at the exchange.

Best case scenario would be that fixing the HR fault resolves the caller display issue. However even if it doesn’t then it may still be a step forward in the investigation as things would hopefully be clearer without the HR fault showing up on line tests.

[#2]

HI, could we organise for an engineer to visit on either :
Thursday (20/07/23) afternoon or Friday (21/07/23) afternoon please?

Thanks

Andrea

[#3]

Hi Andrea, line tests aren't picking up on the cable fault any more for some reason. Sometimes Openreach pick up on those and fix them proactively. Just to double check is caller display still not working for you?

[#4]

Caller id is still not working.

[#5]

Thanks for confirming, we've opened a new phone fault with a little help from @Gandalf (cheers!) so I'll keep monitoring that for you and let you know as soon as we get an update. - Adam

[#6]

Hi, is there any update on my issue please?

[#7]

Hi there, sorry to see that's still a problem after so long, it would be best for us to book an engineer visit next. 

Please let me know if you can be free in one of these timeslots:

AM = 8am to 1pm

PM = 1pm to 6pm

We can book those in Monday to Friday.

[#8]

Hi, just checking in to see if we can get a visit booked in for you?