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Caller ID not working

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,634
Thanks: 10,212
Fixes: 1,606
Registered: ‎21-04-2017

Re: Caller ID not working

I don’t know if anything’s happened behind the scenes since the last post, but an engineer looking at the high resistance (HR) fault specifically is 100% a good idea as this is typically a broadband fault and caller display can be affected by the broadband tie pairs at the exchange.

Best case scenario would be that fixing the HR fault resolves the caller display issue. However even if it doesn’t then it may still be a step forward in the investigation as things would hopefully be clearer without the HR fault showing up on line tests.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
acsimpson17
Dabbler
Posts: 14
Registered: ‎18-04-2023

Re: Caller ID not working

HI, could we organise for an engineer to visit on either :
Thursday (20/07/23) afternoon or Friday (21/07/23) afternoon please?

Thanks

Andrea

 

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Caller ID not working

Hi Andrea, line tests aren't picking up on the cable fault any more for some reason. Sometimes Openreach pick up on those and fix them proactively. Just to double check is caller display still not working for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
acsimpson17
Dabbler
Posts: 14
Registered: ‎18-04-2023

Re: Caller ID not working

Caller id is still not working.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Caller ID not working

Thanks for confirming, we've opened a new phone fault with a little help from @Gandalf (cheers!) so I'll keep monitoring that for you and let you know as soon as we get an update. - Adam

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
acsimpson17
Dabbler
Posts: 14
Registered: ‎18-04-2023

Re: Caller ID not working

Hi, is there any update on my issue please?

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Caller ID not working

Hi there, sorry to see that's still a problem after so long, it would be best for us to book an engineer visit next. 

 

Please let me know if you can be free in one of these timeslots:


AM = 8am to 1pm

PM = 1pm to 6pm


We can book those in Monday to Friday.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Caller ID not working

Hi, just checking in to see if we can get a visit booked in for you?

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team