Cancelled and broadband has gone but phone line still active

[#1]

Just over a month ago I cancelled my services after having fibre to premises installed last year.

Was at the end of my contract, and with the loss of broadband had no further use for the landline as it was very rarely used (mainly incoming scam calls!)

On the agreed date, 12th Oct, my broadband was cancelled, but to date the phone line still has a dialling tone.

Should I expect there to be a delay in the phone going dead? Don't want to find I'm still being charged for a phone line I don't want.

Cheers

[#2]

@geehawk You may have a dial tone, but I don't think you will have a usable phone. I assume from your comments above that PN  are no longer your ISP? If I am correct in that assumption, you should not have been charged by them after your FTTP was installed as they were not supplying you - when you have FTTP installed, the 'phone' element no longer works.

[#3]

I've got a totally cancelled and unused landline, terminated over 6 months ago and transferred to VOIP with A&A. It still has dial tone.

It also has a number assigned (not the one it used to have!) as revealed by a 17070 test, but you can't call out or in.

(For the avoidance of doubt my internet is FTTC but over a separate, newly-installed line with it's own master socket elsewhere and with NO dial tone)

[#4]

@geehawk 

Infrastructure remining connected and alive is one thing, what you might be charged for is something entirely different.

Generally speaking when POTS services are deallocated, the assets remain active (fully connected to the exchange) but not allocated.  You might indeed find a dial tone and as hinted at by @HPsauce you should determine what number is associated with the line.  If it is not the number you used, then fine.

If it is the number you had, then dial out on it (to your mobile?) and see if it rings out.  Also try an inbound call.

If either is successful, contact Plusnet to confirm that the POTS service was cancelled.  There has been the odd case where only the broadband component got cancelled, leaving the POTS service in an active billing state.

You stated that you cancelled the service over a month ago - have you received your final bill yet?  If not, again contact Plusnet.  There have been cases where a migrated away user has still been billed because the asset release confirmation has not been received from BT Openreach.  Billing only stops when BT Openreach confirms that the asset chargeable to the CP/ISP has been released from their inventory.

[#5]

Thanks all.

Don't know why it never occurred to me to just try it. I guess I've always assumed a dial tone meant it would work.

Anyway I can confirm trying to ring our landline number and trying to ring out on it both get

" the number you have dialled does not exist"

Cheers all.

End of an era really. I've been with Plusnet, F9, Force9 for  25+ years. Now with gigaclear who suck in many ways but are the only people who can get a fast service to my part of "the sticks"