Change of home phone plan not showing up

[#1]

I subscribed to the "Unlimited UK & Mobile Calls" plan nearly a month ago and got a confirmation saying "Your new package will be active on: 28th October 2022."

However, it's not showing up in my account and there is an error message. Quote:

"An error has occurred

You can't change your products for the moment, you already have a product change in progress."

I've tried calling but just get stuck on hold for ages. Anything else I can try?

[#2]

Lines are busy at the moment ... staff are in here intermittently and should pick up your request here directly.

[#3]

OK, thanks.

[#4]

I'm here to the rescue @daveofthedead I have added a ticket on https://www.plus.net/wizard/?p=view_question&id=229320932 to discuss this. Let me know if you can view it.

[#5]

Hi Will,

Thanks, I can see the ticket. Thanks for the update.

Dave

[#6]

Glad you can get back to me if you need anything else.

[#7 · Accepted solution]

This should be sorted now @daveofthedead