Error message cannot make any changes
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13-12-2022 6:22 PM
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hi have had account for seven months now and I have Account error message saying an error has occurred you cannot make any changes to your account while their is a phone order in progress.Please can someone help.Thank you
Fixed! Go to the fix.
Re: Error message cannot make any changes
13-12-2022 6:31 PM
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@Deb436 Do you need to make changes? This is an unwanted feature of the Plusnet accounting system, and will need staff assistance (very thin on the ground) to rectify.
Re: Error message cannot make any changes
13-12-2022 6:38 PM
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Not at the moment I was trying to see if we could get full fibre but I cannot do anything because of the message
Deb436
Re: Error message cannot make any changes
13-12-2022 6:41 PM
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OK. If you want to see if it is available, put your phone number into this:BT Broadband , and post a screenshot (hiding your phone number) if you need any help deciphering it.
Re: Error message cannot make any changes
13-12-2022 6:52 PM
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Thank you dont know how to do a screen shot but it says FTTP mot available. WLR currently available not in a current priority programme
Re: Error message cannot make any changes
13-12-2022 6:55 PM
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OK , so you can't get FTTP then - a pity.
If you want to know how to do screen shots though, which browser are you using?
Re: Error message cannot make any changes
13-12-2022 7:02 PM
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Thanks but no thanks my learning days are long gone Thank you
Re: Error message cannot make any changes
13-12-2022 7:04 PM
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OK. Depends if you like keeping your brain working. I'm 67, but still learning all the time, especially on here. 😀
14-12-2022 8:47 AM
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Hi @Deb436,
From what I can see there's pending call features showing in your account which haven't yet been activated. I've placed an order with our suppliers to activate them and you should see the error message go away within an hour.
Let me know if there are any issues.
Re: Error message cannot make any changes
14-12-2022 10:00 AM
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Thank you
Re: Error message cannot make any changes
16-02-2023 3:38 PM
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HI there, having the same issue, however I've not changed anything for over 12mths. Only discovered it when I logged in to see how long I've got left on my contract & whether or not I can now get full fibre (which I can)
Re: Error message cannot make any changes
16-02-2023 4:10 PM
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Hi @karlpeters
I've got that sorted for you now so if you fully log off and back onto the member centre, you'll be all good to go!
Re: Error message cannot make any changes
17-02-2023 2:23 PM
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Just checked and everything's ok now. Thanks very much for your help.
Re: Error message cannot make any changes
28-02-2023 9:51 AM - edited 28-02-2023 9:52 AM
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Hi @csmith94
I've had the same error message re call features for weeks. Can you please sort it?
Thanks
meic
Re: Error message cannot make any changes
28-02-2023 5:45 PM
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Hey there @meic I have done part of the fix by adding the features via the back end system. I will check back on Thursday when I am back in.
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