Evenings and weekend landline package

[#1]

Where can I find the definition (description) of what this package is please?

I've been a plusnet customer for well over a decade but I haven't really used the home phone.

It's just that the O2 mobile signal has gone really rubbish lately and my missus needs to talk to her elderly mother, daily on the landline.

Apparently the eve & W/E calling plan is included ut I need to know the limitations of when I can call, what numbers I can call (e.g. 0845) and how long I can call each number.

I've given up (2 hours) looking on the plusnet website!

Thank you in advance

[#2]

From the FAQ's  https://www.plus.net/broadband/phone-faqs/ 

Inclusive calls are for numbers starting 01, 02 and 03, 0845 and 0870 (some exceptions apply), and for UK mobiles (on the Unlimited UK & Mobile and Evening & Weekend UK & Mobile call plans only).

These calls are inclusive:

• 24/7 with Anytime and Unlimited UK & Mobile Calls
• Between 7pm and 7am weekdays and all weekend with Evening & Weekends and Evening & Weekend UK & Mobile Calls
• All weekend on Weekends

Note: Calls become chargeable after 60 minutes, redial to avoid call charges. 1000 inclusive minutes to UK mobiles on Evening & Weekend UK & Mobile Calls and 2000 inclusive minutes to UK mobiles on Unlimited UK & Mobile Calls.

[#3]

@_Larry_ you should find all the information here https://www.plus.net/help/legal/residential-phone-tariffs/

In a nutshell

Evening is Mon-Fri 7pm to 7am

Weekend is all day Sat & Sun

Calls become chargeable after 1 hour

I'm assuming you're on the legacy Eveings & Weeks tariff see direct link https://www.plus.net/help/legal/residential-phone-tariffs/#evening-weekend

Does that help ?

[#4]

Well, that went in a direction I didn't expect and not for the better!
I was able to contact Plusnet and talk with them.
Anyway, they convinced me to upgrade my package because I was out of contract.
Yesterday, the engineer came and installed fibre 900Mbps
thats now FUBAR
I'm supposed to get broadband at high speed but the best reading I've had was 220Mbps
My expectation was 500Mb down (Minimum) even though they said it would likely be 900 - 1000 down
and the up speed is comparable to the pathetic down speed.
Also, I've no longer got my phone line!!! WHF did that go?
When I call the number (I've had for well over 40 years) no longer exists! When I spoke with them, they said I have to buy another service from another provider because they no longer 'do' phone lines!!!
It gets better........
They convinced me to 'upgrade' our mobiles too. So, As the preferred partner for Plusnet is EE, I'd checked on the EE website for coverage and it was supposed to be good inside & outside coverage for my location, and since the O2 signal here has got worse & worse over the last few years, I 'moved' over to EE.
............BIG mistake! Signal, what signal???? I might as well be on Mars!
When I called EE support about this, the young chap talked me through a few settings on my phone and when selecting the network LTE/3G/2G he said I would need to upgrade my Samsung Galaxy S9+ because it was not compatible with 4G!
I think there needs to be some training there.
Maybe I should have listened to my inner voice which kept saying: If it isn't broken, don't fix it!

[#5]

@_Larry_ 

PN do not offer a phone service with Full Fibre.

Did you really need 900Mbps?

If you want to continue using a phone you need to urgently investigate VOIP providers. Normally I would recommend A&A but they charge by the minute for calls. Others will recommend providers who may be more suitable.

https://www.aa.net.uk/voice-and-mobile/voip-information/

You have 30 days from the cessation of your service to port the number but it's best done asap

Also, now you're on full fibre investigate whether or not your mobile provider supports WiFi calling.

Brian

[#6]

Also, I've no longer got my phone line!!! WHF did that go?
When I call the number (I've had for well over 40 years) no longer exists! When I spoke with them, they said I have to buy another service from another provider because they no longer 'do' phone lines!!!

@_Larry_ during the sales process for the upgrade to Fibre and in subsequent communications you SHOULD have been clearly advised that you would lose your phone service. If that was not the case , then raise a formal complaint but as @bmc says, move quickly to port the number if you wish to retain it!

[#7]

@_Larry_ 

Couple of things to think about.

Full fibre is better than FTTC during power cuts as the fibre will run all the way back to a main Exchange (which may or may not be suffering the same power outage). The FTTC cabinet will only last as long as its backup battery.

However, you do need to have a backup source for your ONT and router (and possibly phone).

If your mobile provider supports WiFi calling then A&A potentially work for you without having to worry about getting your phone set up. It also depends on how much you used to use your phone.

I believe you can set up A&A to divert calls automatically to VoiceMail where you receive an e-mail with the details and a transcript. If required you then phone back using your mobile.

This would almost certainly be the cheapest option - £15 for the number port and then £1.44pm. No outgoing calls so no cost there.

Brian

[#8]

Thank you BMC & MisterW

Your responses were very helpful.

Just trying to weigh up the unplanned situation I now find myself in.

as for the phone, myself & my wife will need to decide if we wish to move away from a landline. It's not something we've ever thought about.

It is there just for elderly mother-in-law to call, but for all the cost & upheaval, we should ask ourselves: is it worth it?

Maybe get mother-in-law to ring one of the mobiles & hang up, then we'll ring back.

As for the new broadband, I'll start another thread.

That's a book, waiting to be written!

Thanks again guys.

Edit:  No, I don't 'need' 900Mbps, I just 'wan't it ;o)

and prepared to pay the higher price for it.

[#9]

@_Larry_ 

In which case I would think about A&A in the short term. It's cheap if no outgoing calls and no need to spend money on getting your phone to work.

It'll protect your number while you think about things and it's only a 30 day contract  if I remember correctly.

Brian

[#10]

@_Larry_ 

I assume your measured 200Mb/s speed was on an Ethernet connected modern PC.

Any measurement above that kind of speed using WiFi is going to be very hit & miss.

It sounds like your location has very poor mobile coverage if both o2 (giffgaff) and EE are marginal.

While generally EE is the better network of the two, o2 will keep 2G and 3G (so voice) for longer.

Quite often (due to site sharing arrangements Vodafone coverage is like o2 and "3" is more like EE so you may well get nowehere with bthe other (physical) networks. 

[#11]

@_Larry_ We had similar coverage problems, Vodafone zero, EE five bars except in buildings. Suggest you buy a couple of sims from other providers, £1 each in supermarkets, and check signal strength around your area on your own phones.

However, according to t'internet your S9 should be capable of 4G, I had to change my 12yr old Galaxy as 3GT is ending in our area this year. For all I want the old Samsung was fine but I sweetened the bill with a two yr old iPhone at less than half price from Backmarket. Usual disclaimer, I was very wary about s/hand phones but I am very pleased with the result on 4G and 5G.

We too have elderly friends with phone problems, so we sympathise with your situation. We were hardly using our landline and when we worked out we were paying easily £1 per call we had no hesitation ditching it and going for FTTP. For light users both Lebara (Vodafone) and 1pMobile (EE) offer good value.