Home phone not working

[#1]

Not sure if I’m posting in the right forum .
But have no working landline. Have broadband .. Live in area of no mobile service so really need help to sort this ..

[#2]

@Sparker74 Do you hear anything when you raise the receiver/switch the phone on?

In any case, I would raise a phone fault  via https://www.plus.net/help/report-a-problem/phone/

[#3]

Hey there @Sparker74 I can see they found a fault on the test and it should be fixed by Monday. Do you need me to do anything now at all?

[#4]

Thanks for the reply.. If you could please keep me updated as to when someone is coming out to fix it as I’ve not heard anything..Thanks again

[#5]

I'll snooze it for Monday and one of my colleagues should pick it up for you

[#6]

Ok sooooo it’s Monday morning and still no phone working and no news about when it will be fixed ?
I reported this on Thursday so surely something must of been done? If not then why not?

[#7]

@Sparker74  Fixed by Monday probably means by the end of Monday but with Plusnet's suppliers BT/Openreach having a general 48 hour response time (not including weekends) it may be they have not done anything yet and there's nothing you can do about it.

[#8]

So I have had a word with Openreach and they have said someone is going out tomorrow morning to fix this for you. I have updated the ticket and will get back to you tomorrow to see if all is resolved.

[#9]

Phone still not working ..
Tuesday afternoon..

[#10]

Sorry make that Wednesday afternoon..

[#11]

I am sorry about this. They did advise us to check back tomorrow for an update as they won't five us any info at the minute. I will pop it on hold until tomorrow.

[#12]

Hi..Any updates?
Did anyone come out yesterday ?
Any information about anything e we puke be good?

[#13]

Should say any information about anything would be good..

[#14]

Basically we have had the same response but that they will be working on it tomorrow. On the ticket there is no reason as to why this has happened.

[#15]

Friday afternoon and no sign of anyone !
Am really starting to get annoyed about this .No updates or any information on what is happening or in the case what isn’t happening..!!