Intermittent engaged tone
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Intermittent engaged tone
11-07-2024 2:52 PM
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For 2 or 3 months, some of my telephone conversations have been ended by the engaged tone. It's very intermittent and either myself or the person I'm speaking to can successfully call back almost immediately.
Has anyone had and resolved a similar problem?
Re: Intermittent engaged tone
12-07-2024 5:48 PM
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@Ash70 is this happening on multiple handsets as well?
Re: Intermittent engaged tone
12-07-2024 6:57 PM
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That's a good question which I cant answer! We have two identical handsets which are interchangeable upstairs and downstairs. I will now monitor each of these sets to see if one has a fault but not the other. Thank you. If it is just one of the handsets - new battery (although only recently replaced or?
Re: Intermittent engaged tone
03-09-2024 11:43 AM
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As suggested I checked my two handsets ie batteries etc. All seemed well.
Both have remained subject to intermittent engaged tones and cut off mid conversation. I kept a record:
AUGUST - Sat 3rd x 2 about 6.15ish pm
Tues 6 x 1 at 8 ish pm
Sat 24 x 1 at 7ish pm
Sun 25 x 1 at 11.50 am
Mon 26 x 2 at 11.30ish am
SEPTEMBER
Tues 3 x2 at 10 ish am
The x2 usually indicates that either myself or the person I was speaking to called to resume the call and it was interrupted by the dialling tone and switch off. It seems to affect calls out AND calls in.
Any suggestions? When I complained originally the lines were checked and found to be ok.
Re: Intermittent engaged tone
03-09-2024 12:27 PM - edited 03-09-2024 12:29 PM
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@Ash70 wrote:
Any suggestions? When I complained originally the lines were checked and found to be ok.
That's to be expected, as it's almost certainly a problem in the switching network within the exchange, and they're very difficult to pin down.
However, as it seems that you encounter it fairly frequently, it might well be fixed by a change of your line card.
Good luck! 😉
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Intermittent engaged tone
03-09-2024 12:34 PM
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Thank you for the prompt response. What is a Line Card? And how do I go about having it changed?
Re: Intermittent engaged tone
03-09-2024 2:03 PM - edited 03-09-2024 2:04 PM
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The line card is the equipment where your line terminates - the interface to the exchange switching network.
As far as I'm aware, Plusnet's only option is to pass the fault to an Openreach engineer who, having found no fault on your external line or phones, will be able to contact the exchange staff, if s/he deem it appropriate.
Zen SOGEA 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
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