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Intermittent engaged tone

Ash70
Newbie
Posts: 4
Registered: ‎11-07-2024

Intermittent engaged tone

For 2 or 3 months, some of my telephone conversations have been ended by the engaged tone.  It's very intermittent and either myself or the person I'm speaking to can successfully call back almost immediately.

Has anyone had and resolved a similar problem?

 

6 REPLIES 6
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,708
Thanks: 644
Fixes: 112
Registered: ‎27-11-2020

Re: Intermittent engaged tone

@Ash70 is this happening on multiple handsets as well?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
Ash70
Newbie
Posts: 4
Registered: ‎11-07-2024

Re: Intermittent engaged tone

That's a good question which I cant answer!  We have two identical handsets which are interchangeable upstairs and downstairs.  I will now monitor each of these sets to see if one has a fault but not the other.   Thank you.  If it is just one of the handsets - new battery (although only recently replaced or?  

Ash70
Newbie
Posts: 4
Registered: ‎11-07-2024

Re: Intermittent engaged tone

As suggested I checked my two handsets ie batteries etc. All seemed well.

Both have remained subject to intermittent engaged tones and cut off mid conversation.  I  kept a record:

AUGUST - Sat 3rd x 2 about 6.15ish pm

                  Tues 6 x 1 at 8 ish pm

                  Sat 24 x 1 at 7ish pm

                  Sun 25 x 1 at 11.50 am

                  Mon 26 x 2 at 11.30ish am 

SEPTEMBER 

                   Tues 3 x2 at 10 ish am

The x2 usually indicates that either myself or the person I was speaking to called to resume the call and it was interrupted by the dialling tone and switch off.  It seems to affect calls out AND calls in.

Any suggestions?  When I complained originally the lines were checked and found to be ok.

 

198kHz
Seasoned Hero
Posts: 5,753
Thanks: 2,813
Fixes: 41
Registered: ‎30-07-2008

Re: Intermittent engaged tone


@Ash70 wrote:

Any suggestions?  When I complained originally the lines were checked and found to be ok.


That's to be expected, as it's almost certainly a problem in the switching network within the exchange, and they're very difficult to pin down.

However, as it seems that you encounter it fairly frequently, it might well be fixed by a change of your line card.

Good luck! 😉

Murphy was an optimist
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Ash70
Newbie
Posts: 4
Registered: ‎11-07-2024

Re: Intermittent engaged tone

Thank you for the prompt response.  What is a Line Card?  And how do I go about having it changed?

 

198kHz
Seasoned Hero
Posts: 5,753
Thanks: 2,813
Fixes: 41
Registered: ‎30-07-2008

Re: Intermittent engaged tone

The line card is the equipment where your line terminates - the interface to the exchange switching network.

As far as I'm aware, Plusnet's only option is to pass the fault to an Openreach engineer who, having found no fault on your external line or phones, will be able to contact the exchange staff, if s/he deem it appropriate.

@willcutforth 

Murphy was an optimist
Zen SOGEA 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)