Landline closure?

[#1]

I take your point. I have a list of questions for Plusnet before I actually do it, I'll be adding yours.

It's a bit of a joke really the collateral damage that can occur from a simple action !

Maybe we'd be better off going back to when the GPO did everything !

[#2]

Maybe we'd be better off going back to when the GPO did everything !

Please, oh please, NO! - BT are almost back to that ''State-controlled', we'll do things our way, even though they do nothing to help the customer' mantra already.

[#3]

You need to be very carefull when porting land line numbers as this generally causes an associated broadband to cease.

I suggest that you ask Plusnet support what will happen if this is done after you transfer to SOGEA.

Once you've transferred to SoGEA there is no asociated landline number, its been ceased, so any port can not affect the broadband.. You SHOULD be able to port your landline to voip for up to 31 days after the transfer. However, there seems to be some evidence that existing automated porting systems as used by some suppliers, are failing to port with a 'number not in service' error code. Once the voip supplier manually contacts the Openreach porting helpdesk , the port is successful. Where the porting system is highly automated ( A & A for example ), they are not going to be happy having to go 'out of process' to complete the port.

[#4]

You need to be very carefull when porting land line numbers as this generally causes an associated broadband to cease.

I suggest that you ask Plusnet support what will happen if this is done after you transfer to SOGEA.

Once you've transferred to SoGEA there is no asociated landline number, its been ceased, so any port can not affect the broadband.. You SHOULD be able to port your landline to voip for up to 31 days after the transfer. However, there seems to be some evidence that existing automated porting systems as used by some suppliers, are failing to port with a 'number not in service' error code. Once the voip supplier manually contacts the Openreach porting helpdesk , the port is successful. Where the porting system is highly automated ( A & A for example ), they are not going to be happy having to go 'out of process' to complete the port.

[#5]

Once you've transferred to SoGEA there is no asociated landline number, its been ceased, so any port can not affect the broadband..

I thought that was the case, @MisterW , so thanks for confirming.

[#6]

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@machare wrote:

@Mustrum If he did not get a warning that he had to acknowledge, then very much a Plusnet error. Not everyone knows about the desire to switch off the PSTN.

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Yes. There sometime seems to be a rather casual and unaware belief by some, who are fully knowledgeable of all things digital, that everyone else in the country is too (or jolly well ought to be!). Inclusive of non technical 80+ year olds, whose last use of technology may have been fax machines in their final job. 🙄

[#7]

Old age is no excuse fore not bothering to read the information provided when changing contracts, or even online when trying to order. 

Some say they have even more time on their hands to check before changing things.

[#8]

Blimey looking at the posts you make on this site  you must spend all your time here.

[#9]

"Old age is no excuse fore not bothering to read the information provided when changing contracts, or even online when trying to order."

Err... note the casual assumption that everyone is online! 🙂

Then I remember my early days with ADSL Broadband - I was relatively young then! - it took me some time to learn the ropes. Not so much the technicalities as the technical telecoms regulations and rules: Inside the end-users premises, outside the end-users premises, the dividing line. Who was responsible for this or that.

Funny! I don't remember all these things being in any "contract" I ever saw. I had to discover them myself, over time.

[#10]

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@rickshaw wrote:

Blimey looking at the posts you make on this site  you must spend all your time here.

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Who? - some of us long-term members enjoy being here and trying to help.

[#11]

Haha   Yes the annoying thing is the day I made the fatal mistake I realised  and phoned plusnet who said they would cancel the change which obviously never happened, Plusnet now have broadband only contracts,  I have applied to another company for a new account with  a new number, Bt have the previous number but obviously its not available to other companies. 

[#12]

I am sure its appreciated, it looks like I will be with another company hopefully with a phone. 

[#13]

"Once you've transferred to SoGEA there is no asociated landline number, its been ceased."

Norwegian blue?

[#14]

Yes new number  hopefully provided, we wait to see I suppose it revolves  around Open Reach /BT.

[#15]

"the dividing line. Who was responsible for this or that."

Demarcation lines.

[#16]

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@rickshaw wrote:

Yes the annoying thing is the day I made the fatal mistake I realised  and phoned plusnet who said they would cancel the change which obviously never happened, 

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I suspect that this was a Plusnet Agent error in telling you it could be cancelled. I imagine that once the line is cancelled on the BT system then that's it, there's no going back.

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Bt have the previous number but obviously its not available to other companies. 

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As has been pointed out many times, the number will have gone into quarantine for a month, it has not been locked away by BT. It is available to any VoIP provider who wish to recover it for you, including BT, who are bound by the same rules. This might need the VoIP provider to use manual intervention, rather than the normal automated process used for live numbers.