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Landline not Working, Broadband OK

FIXED
GeoffCheadle56
Newbie
Posts: 2
Thanks: 1
Fixes: 1
Registered: ‎04-08-2020

Landline not Working, Broadband OK

Not had a working landline since Friday 26th, but broadband is fine. Tried plugging just the phone into the master socket, but nothing there either.

Reported the fault via text to the Plusnet diagnostic bot which initially said it couldn't find any problem with my line, but then said it would do further tests & get back to me within 15mins.

That was at 9.33 this morning & it's now almost 15.33 with no further contact, so what do I have to do now ?

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3 REPLIES 3
Gel
Aspiring Champion
Posts: 2,363
Thanks: 296
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Registered: ‎02-08-2007

Re: Landline not Working, Broadband OK

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,706
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Registered: ‎27-11-2020

Re: Landline not Working, Broadband OK

@GeoffCheadle56 I can see it has now been raised for you. Do you need me to do anything else whilst I am here?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
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GeoffCheadle56
Newbie
Posts: 2
Thanks: 1
Fixes: 1
Registered: ‎04-08-2020

Re: Landline not Working, Broadband OK

Fix

Thanks for getting in touch, but the situation is now being dealt with, Geoff

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