Landline number porting rejected

[#1]

Plusnet don't have an entry on that list; presumably that means that they are included as BT,

Correct

but is there a way to find out what the 3-digit CUPID is (as BT have multiple entries)?

Its the first in the list - 001 .

[#2]

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@Peter-J wrote:

Might Plusnet have a record of number porting requests sent to them? If so, I'd be grateful if you could ask your contact for details of the outcome of any porting requests made for my number.

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Hi Peter, we don't as we're not involved in the process - A&A as the gaining provider should be speaking with Openreach. I've however reached out to OR and it looks like the port was rejected in error, on this occasion. 

They'll be investigating to try and make sure it doesn't happen again, but if A&A resubmit, it should be accepted.

I hope this helps.

[Gandalf,]

Thanks Gandalf,

Unfortunately A&A have a lack of visibility with the number porting process because it is handled by sales people forwarding the request to their supplier, Magrathea, who in this case simply reply that the number is "not in service".

It would be good to have more information about the error that caused the port to be rejected, as it is likely that many other people will experience similar over the next couple of years.

[#4]

Ah I meant it was mistakenly rejected, instead of being accepted. I don’t have anymore information, as the order wasn’t placed by us. It’s down to the gaining provider to manage this. It may be worth forwarding what I’ve found out to them and see what they say. I just wanted to check there’s nothing within our influence causing an issue and from my investigation, I’m confident there isn’t.