Line Cord Error
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Line Cord Error
08-07-2019 11:42 AM
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I can't make or receive calls on my phone. My broadband is working as normal though.
I've tried different ASDL filters and I've tried plugging the phone directly in to the socket but still nothing.
I borrowed my neighbours cordless phone and while I got the same line cord error when I plugged it in to the ASDL filter I got a ring tone and could make and receive calls when I plugged it directly in to the phone socket.
Any advice welcome.
Re: Line Cord Error
08-07-2019 1:05 PM
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Hi @Phantom1874, thanks for your post.
We're sincerely sorry to hear of this issue.
So that we can rule out/in your handset as being the cause of at least part of the issue, can you confirm whether or not you'd tried your handset with your neighbours socket?
Re: Line Cord Error
08-07-2019 1:34 PM
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Thanks for the reply.
I plugged my neighbour's phone directly in to my phone socket and I got a dialling tone and could make and receive calls. My phone plugged directly in to the socket goes straight to the messaging service when I try calling it. I haven't had the chance to try my handset plugged in to the neighbour's socket.
Both phones show the same line cord error when plugged in to the filter.
Re: Line Cord Error
08-07-2019 1:57 PM
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Thanks for getting back to me.
We're not detecting any sort of issue with the actual line which would point to equipment failure - although it's strange that your neighbours handset works without a filter but not with.
I can see that you've already tried using different filters and so we can probably rule that out, although I'm keen to know whether or not you tried multiple filters with the neighbours handset?
Re: Line Cord Error
09-07-2019 2:35 PM
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Apologies for the late response. I bought a new handset yesterday and it works normally making and receiving calls when I plug it straight in to my socket. I'm waiting on a new adsl filter being delivered today or tomorrow to replace my old one so I'm hopeful that should correct the problem. Thank you for your quick replies.
Re: Line Cord Error
09-07-2019 2:38 PM
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Thanks for getting back to us @Phantom1874.
Please do let us know how you get on with the new ADSL filter.
Regards
Re: Line Cord Error
09-07-2019 3:58 PM
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Have you recently had a lightening strike in the area?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Line Cord Error
12-10-2019 6:40 PM
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Hello. I also have this problem on my cordless phone. Internet is working but no dial tone. Noticed it a few days ago. Waiting time is 20 mins to speak to someone!! Can someone advise please?
THanks
Re: Line Cord Error
12-10-2019 8:36 PM
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Hi @sid28,
Thanks for getting in touch.
Apologies for the issue you're experiencing, I've check the line and it does appear there's a fault somewhere.
I've raised this with our suppliers Openreach. It doesn't appear an appointment to visit your property is required at this stage as the issue is somewhere else, however you can follow the fault progress or add to the ticket here.
If you need any further assistance, please let us know.
Thanks - LF
Re: Line Cord Error
19-10-2019 11:37 AM
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Still no dial tone and no update either! Can someone please update me ?
Re: Line Cord Error
20-10-2019 1:27 PM
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Re: Line Cord Error
11-11-2019 3:19 PM
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Hi @LordFoul
Just a query on Line Cord Error please, between 21.45 & 22.00 almost nearly every day I get a Line Cord error showing it lasts no longer than 60seconds and does not affect Broadband and line quality has not deteriorated. Do BT run a monitored test on lines for any specific reason on a regular basis if so can this be verified.
Re: Line Cord Error
11-11-2019 4:50 PM
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Hi @mort7890 Only the provider who owns your line can run a remote line test, the last person to view your account was one of my colleagues on my team on the 27th September. Engineers can run a line test themselves however based on how frequent you've said your line drops and the time of night, that's probably unlikely.
Are you able to replicate this using a different telephone handset, preferably corded (no pun intended)?
Re: Line Cord Error
11-11-2019 5:43 PM
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Hi @Gandalf
Line cord error around 16.55 being tested by @MatthewWheeler saw this on the caller display.
Got a corded handset but that does not have a caller display so will not be able to confirm any testing therefore unable to replicate.
Have reported this before (quite awhile ago) and somewhere at the back of my mind informed that the exchange run line tests on a regular basis.
Re: Line Cord Error
11-11-2019 5:45 PM
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Thanks for getting back to us @mort7890
It's an odd one, not sure there'd be much more we can suggest to be honest without arranging an engineer visit although if it's not affecting your service there may not be anything an engineer will find.
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