My phone line is permanently engaged

[#1]

My landline is permanently engaged , I have tried another phone and filter ect. I called a NHS reception on my mobile this morning for a doctors ring back on my main land line but no reply, my nephew has been trying to phone me all morning and its always engaged.

[#2]

Have you recently renewed your Plusnet contract for another 12 , 18, or 24 month term ?

.

[#3]

just joined february, I am not getting out going calls either as well as incoming.

[#4]

@Georg 

Has the phone been working up to now?

Brian

[#5]

@Georg 

Assuming that your mobile phone number is registered in your Plusnet contact details in the "Member Centre"

under the  "Manage Account" tab,  try doing this using your mobile -

[#6]

been using mobile for outgoing and landline for incoming so last call in was last night.

[#7]

Yes, but if you use your mobile to send the text message as shown in my previous post,

the Plusnet computer will automatically test your landline to see if it detects a fault,

and if so will initiate an engineer call-out to perform a repair.

[#8]

@Georg   Who were you with before joing PN?

PN stopped providing voice/phone services last year. 

Have you moved the phone service to a VOIP provider? If not you have lost your number.

[#9]

just joined february,

@Georg Are you sure you've got a landline phone service ?

Openreach have had a stop-sell since Sept last year, so if you joined in Feb I don't understand how you would have a landline service!

What Plusnet product are you on ?

[#10]

I was with origin before plusnet, and yes I have a broadband and phone line package with incoming calls only and pay for outgoing calls, We have only just got a mast fitted for 02 mobile nearby, so thats helps a little. I have already sent my home number to the plusnet text number so just waiting on update .

[#11]

I was with origin before plusnet, and yes I have a broadband and phone line package with incoming calls only and pay for outgoing calls

So which is your Plusnet product:-

Full Fibre

Fibre

Unlimited Fibre

Unlimited Fibre Extra

?

[#12]

@Georg  I fear you have missunderstood the package, no doubt it said it included line rental, however as already mentioned no phone service.

[#13]

---

@Georg wrote:

 I have already sent my home number to the plusnet text number so just waiting on update .

---

That's not how it works.

You should use your registered mobile to text the word   PHONE   to   07800008121

.

[#14]

no probs I got a reply and awaiting test results thanks

[#15]

Mustrum after 34years working for  Bt ,openreach , I know that I have a phone service, im getting old but but not that old.

sorry.