@Townman @NickBS Apologies for the delay in reply. To say this has been frustrating is an understatement.
As it stands, through no fault of my own, my original account held for 23 years has been deleted (or destroyed to use the PN phrase) all of my family email accounts have been deleted and are unrecoverable despite being told they can be recovered.
My phone line and broadband are, thankfully, still live, despite being told that these would cease to function by the end of 29/10/2024 and to await reconnection by Openreach.
I'm living hour by hour, unaware if I will suddenly have no internet or phone line.
Each time I speak to someone at PN, they tell me the opposite of what I have previously been told. They then have to speak to a manager to seek clarification.
It is clear that many of the advisors do not know what can and cannot be done in certain circumstances, and this is not their fault but that of the inconsistencies of the training they are receiving.
At the end of this is the customer, me in this example, and I have been left exhausted with the frustration of having to go through the history every time I have called PN.
I do not want to criticize those I have spoken with, but all of this could have been avoided from the outset if the original advisor correctly understood the availability of services applicable to existing accounts and not just those offered to new business.
