Phone call knocking off internet
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Re: Phone call knocking off internet
28-07-2022 1:55 PM
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Re: Phone call knocking off internet
28-07-2022 1:57 PM
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Re: Phone call knocking off internet
28-07-2022 2:03 PM
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Re: Phone call knocking off internet
28-07-2022 2:05 PM
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Thanks!
Once received and hooked up good to go should I still give you the heads up if everything's OK?
Re: Phone call knocking off internet
28-07-2022 2:10 PM
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Re: Phone call knocking off internet
01-08-2022 7:38 PM
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Sorry for the delay!
Unfortunately when I set up the new router (I used all the new cables) it just sat with a flashing orange light. I plugged the old router in on the new cables and that connected fine. I unplugged the router and tested the phone again but am still getting no dial tone. My aim was to pop into town today and buy another phone however the cheapest I could find was £30!! So apologies, we're still not up and running smoothly but I do intend to test the line with a new phone when I can find one!
Re: Phone call knocking off internet
01-08-2022 7:44 PM
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@bazalfoster Try Argos for the phone - they have some corded ones at around £10-£12 which should do fine. Can't remember - do you use the landline?
Re: Phone call knocking off internet
02-08-2022 10:35 AM
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No worries. Based on the trial and error I've done with you, I don't think the issue's with your phone handset but the router unless you get no dial tone even without your router plugged in?
As for the new router, could you set it back up again then take photos of the setup showing the front and back?
Re: Phone call knocking off internet
03-08-2022 8:35 AM
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Re: Phone call knocking off internet
03-08-2022 9:16 AM
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Re: Phone call knocking off internet
30-10-2022 1:28 PM
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Huge, Huge, HUGE apologies for not getting back sooner. Had a lot going on. Also, internet has been working on the old router OK since last message so we've still been able to WFH. However, can't just toddle along without a working landline so today is the day I pull my finger out! Also, Openreach have been doing a lot of work on our estate including in the access point in front of our house so was intrigued if a known fault had been fixed..
Anyway:
- phone calls are no longer knocking off the internet but when answered only a crackling noise (Phone dialing in now keeps ringing rather than cutting off on answer)
- no dial tone using cabled phone bought after last message
- plugged new router back in and still won't connect to internet as before
Re: Phone call knocking off internet
30-10-2022 1:42 PM
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Hi there, no worries! I've just been running some diagnostic tests on your connection which are showing signs of a line fault (high resistance cable fault) so we'll need to arrange an engineer visit with you to get that sorted out.
Could you let me know your availability in these slot times which we cab book Monday to Friday?
AM = 08:00 to 13:00
PM = 13:00 to 18:00
Adam
Re: Phone call knocking off internet
30-10-2022 1:52 PM
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So that was you that knocked the internet off? We've just had torrential rain and I thought we'd got yet another problem
🤣
Preferably PM please and, if possible, not Wednesday?
Re: Phone call knocking off internet
30-10-2022 3:45 PM
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Guilty as charged! Sorry! I've reported the fault but didn't get the option to book an appointment which can sometimes happen, we should be able to get one booked after and hour or two for you though.
Re: Phone call knocking off internet
23-11-2022 10:37 AM
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Morning. We've still not had a date for the engineer? Apologies if I've missed anything!
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