Porting phone number to another provider

[#1]

Currently have broadband and home phone with Plusnet but looking to port home phone number to another provider without moving broadband. Is that possible? If so, what's the logistics involved?

Andy

[#2]

@ac2017 I'm assuming from that you are currently on FTTC? If so, you need to ask PN to make your connection SOGEA - and once you have had CONFIRMATION that this has been done, you have 30 days to move your phone number to a VOIP supplier of your choice.

[#3]

but looking to port home phone number to another provider

@ac2017 Openreach have had a stop-sell on new Copper based phone service since Sept 2023 , so I'd be astonished if you can order a landline phone service from any supplier.

In any case, moving the phone service away from Plusnet WILL cease your broadband.

What you CAN do, is to upgrade your Plusnet broadband to Fibre (FTTC broadband without phone) or Full fibre. That will disassociate your broadband from the landline phone number and cease the phone service. Once that upgrade has completed you then have 30 days to port your number to a VOIP supplier.

[#4]

We are on fttc. Thanks for the info. What happens to phone calls between making our connection SOGEA and porting the number to the new provider? I presume they don't get connected and are lost.
Andy

[#5]

Correct.

[#6]

@ac2017 

Whatever you do don't start the number port until after confirmation from PN the move to SOGEA is complete.

There will be a few days downtime between the move to SOGEA and the number being successfully ported and live.

Do you have any house or care alarms? If so, you need to ensure they are compatible with VOIP.

If you don't make a lot of outgoing calls or can use a mobile instead then A&A are worth considering.

https://www.aa.net.uk/voice-and-mobile/voip-information/

Brian

[#7]

Hi, does anyone know definitively whether after Jan 2027, the current 'turn-off copper' target date, users who are perfectly happy with their FTTC Broadband from Plusnet can stay with this FTTC service (and not have to move to FTTP), and if so for how many years after 2017? Thanks

[#8]

@PigSoftSteve 

Two things.

Copper lines are not being switched off - just PSTN. You can move at any time to a SOGEA line, which is FTTC without a phone service.

The switch off date may well be December 2025 except in exceptional circumstances. This is when OpenReach are terminating all WLR contracts - these are the lines providing both phone and internet.

Brian

[#9]

@PigSoftSteve This should really be in a separate topic, but the copper wires your FTTC service runs on will be around for many years after the PSTN switch-off, still supplying broadband, but to be truthful, if you can get FTTP - even now - I would go for it, it is more reliable and less error-prone.

[#10]

@PigSoftSteve 

There have been no suggestions that Plusnet  would unilaterally stop providind FTTC connections. I suspect the answer is: Until Openreach decide to shut down the FTTC service in your area. I believe that this will be a gradual process, not a country wide big bang. Where your area sits in this grand plan? Either way, when Openreach pull the plug, it will apply to all ISPs.

[#11]

Sorry, but I could find no way to start a new topic, as you recommend. 

[#12]

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@PigSoftSteve wrote:

... and if so for how many years after 2017?

---

I think you meant 2027 !

All FTTC connections should have been converted to SOGEA by 2027. (and ADSL converted to SOADSL)

These SOGEA connections are unlikely to be decommissioned before 2033, except in a few in a few trial areas where Openreach have achieved 100% coverage of FTTP (Full Fibre).

With SOGEA, your broadband is provided exactly as it is now with FTTC - just without the landline providing voice calls.

However SOADSL should disappear by 2030, when the telephone exchanges start to be dismantled.

.

[#13]

@PigSoftSteve  select the Forum board in which you wish to start a topic e.g this https://community.plus.net/t5/Home-Phone/bd-p/Phone is the 'phone' board , and then there will be a 'Start a Topic' box at  the top

[#14]

Perhaps a moderator can split this topic in to a fresh thread ?

[#15]

 'Start a Topic' box is not an option showing to me, sorry! Maybe because I have just signed up as a community member (today) and I haven't earned the right to, yet?