Removal of 1571 - when not active on my account

[#1]

The 1571 feature is active on my phone line (even though I did not request it) and I am unable to disable it through my account as the voicemail calling feature is not selected. Is there some way this feature can be disabled either by myself or by Plusnet?

[#2]

Hi @george8,

I'm sorry to hear that you're experiencing this issue. I've had a look at it and placed an order to remove the service, which should complete in the next 48 working hours. Hope this helps, but if you have any further queries then please don't hesitate to get back in touch and we'll be happy to assist