Unable to receive incoming calls

[#1]

Callers phoning my landline get the dialling tone before going into voicemail after 7 rings. Phone handsets are not ringing.

I have tried the 17070 asking for ring back but none received.

Called landline from mobile and getting as described above.

[#2]

Hello @arawa

Thanks a lot for reaching out and I'm sorry for the inconvenience that this has inevitably caused. I can see that you've taken this matter up over the phone this morning. We're hoping to have this issue addressed / resolved by 12/10/2021

There's an open Fault ticket on the account which you can both view and comment on for direct communication with our Technical Support Team here