Problem was that back then it was ahead of its time ! You needed to be a bit 'techy' to be able to configure and use it and so the takeup was quite small. The original in-house system just wasn't cost effective to run and support and so an attempt to outsource it was made, but again not really cost-effective!
What it did do, was make some of us aware of the potential, and I've used voip at home ever since. Initially alongside a fixed line to reduce call costs but now, since full fibre, as a total landline replacement. A year or two later when looking at telecom costs for our small office, the expertise leant meant I was able to replace a proprietary PBX system using ISDN lines with a voip system. Saved an absolute fortune on line rental and call costs! and later when moving office made life simple. When covid and working from home came along it was a godsend!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
