Dialling 1571 just gets me an engaged tone and no messages or options. It was working ok up to now. Please investigate to reinstate. This has happened previously and you were able to fix it.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Thanks for your reply. Yes I can dial out to another number. Dialling in from my mobile didn't clear the issue. Landline just rings for a while and then goes to engaged tone with no invitation to leave a message.
