Voicemail removal

[#1]

Hi how can I remove the plusnet voicemail service so I use my own answer machine at home. I've looked on my account settings and voicemail is not ticked. So my thinking is it should be inactive.

Thanks

Darryl

[#2]

Hi Darryl,

A warm welcome to the forums.

There are some known issues wherein what the user portal reports and the configuration in BT's systems are not aligned.  Such things require a poke from a staffer.  Someone should pick this up later today.

[#3]

Hi there Darryl, is this for a landline or a mobile service with us? Please feel free to send me a private message with either the username or mobile number as appropriate and I'll sort that out for you.

[#4]

@adamwalker  I don't think you can get mobile answer machines 😀 so it must be a landline.

[#5]

Hi, It is a home phone number.

[#6]

Adamwalker, I clicked on private message but it came up with a oops box with some text. so it looks like i cant send private messages yet.

[#7]

After three posts you should be able to PM.

[#8]

Hi Dizzydevil, you've made your third post so you should be able to message me now if you want to give it another try.